Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES 

Department Management

• Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows related to Bronze Marker operations.
• Establish production KPIs and conduct quality assessments to achieve productivity targets, eliminate errors, and deliver excellent customer service
• Manage needs of internal and external customers
• Work closely with location management and other field associates to ensure customers’ needs are met effectively
• Lead, motivate, and support team within a time-sensitive environment
• Plan, assign, and direct work of the team
• Troubleshoot and resolve escalated issues for the Department
• Collaborate with cross-functional teams to improve proprietary tools and systems
• Work with leader on business initiatives, budgeting and other special projects when needed
• This is not intended to be an all-inclusive list of the essential functions or duties related to this job

People Development

• Responsible for the hiring, development and career pathing for all team members
• Ensure proper training and education so associates can be successful in their roles
• Establish professional relationship with team to drive strategic business initiatives
• Effectively and efficiently address concerns, conflicts and scheduling needs

MINIMUM Requirements

Education

• High school diploma or equivalent
• Bachelor’s degree in Business Administration or related field preferred

Experience

• Four (4) years applicable work experience in managing operations
• Two (2) years customer service experience required
• Two (2) years supervisory experience required
• Funeral industry experience preferred

Knowledge, Skills and Abilities

• Efficient team management skills
• Good knowledge of operations management
• Strong knowledge of process improvement
• Highly detail oriented with a careful eye for quality control
• Advanced Microsoft skills a plus
• Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
• Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups
• Excellent critical thinking and problem solving skills
• Diplomacy and influence skills, conflict management skills

Work CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions
• Comply with Corporate dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises
• Travel up to 5%