Management Trainee – Operations

About Gigmo Solutions Pvt. Ltd.

Gigmo Solutions Pvt. Ltd. is a technology-driven startup transforming the customer support industry through a combination of AI-powered conversational bots and a global gig workforce. We provide professionals with an opportunity to learn, take ownership, and work closely with experienced leaders.

Role Overview

We are looking for experienced professionals with 2–3 years of experience in Operations and Management roles who are eager to grow in a fast-paced startup environment.

Selected candidates will undergo a 3–4 month structured On-the-Job Training (OJT) program to gain in-depth exposure to our business operations, processes, performance management, and operational frameworks before independently managing responsibilities.

Key Responsibilities

• Support and manage day-to-day business and operational activities.
• Monitor productivity, quality, and operational performance metrics.
• Prepare MIS reports and analyze business data.
• Track KPIs and provide regular performance updates.
• Assist in process improvement, SOP creation, and workflow documentation.
• Coordinate with internal teams to ensure smooth business operations.
• Support onboarding, training, task allocation, and operational follow-ups.
• Identify operational gaps and recommend improvement initiatives.
• Work on business projects and provide data-driven insights.
• Take ownership of assigned tasks and ensure timely completion.

Eligibility Criteria

• Full-time MBA is mandatory.
• MBA specialization in Operations, Finance, Analytics, Business Management, or related fields.
• 2–3 years of experience in Operations and Management roles is mandatory.
• Freshers are not eligible for this position.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Good knowledge of MS Excel, PowerPoint, and reporting tools.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Comfortable working in NOAM/EMEA shift timings.

Work Details

Work Mode: Permanent Work From Home

Shift: NOAM/EMEA

CTC: As per industry standards

Ideal Candidate: Analytical Thinker | Problem Solver | Quick Learner | Self-Starter | Strong Communicator | Team Player