About this Managed Care Services Representative role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The OpportunityMGB is growing, join our busy team!
Managed Care Services Insurance Verification Representative is vital for the team and you will be serving as a liaison between the hospital, insurance companies, and patients to ensure proper coordination and reimbursement for healthcare services.
You will verify insurance coverage, obtains pre-authorization for medical procedures, and facilitates timely billing and payment processes. This role also educates patients about their insurance benefits and assists in resolving any insurance-related issues or disputes.
What You'll Do
-Verify insurance coverage and eligibility for patients prior to medical procedures or hospital admissions.
-Obtain pre-authorization from insurance companies for various medical procedures, surgeries, and diagnostic tests.
-Collaborate with healthcare providers, including physicians and nurses, to ensure accurate and complete documentation for insurance claims.
-Communicate with insurance companies to resolve any coverage issues or denials, advocating for the best interests of the hospital and patients.
-Educate patients about their insurance benefits, coverage limitations, and financial responsibilities.
-Assist patients in understanding and navigating the insurance claim process, including explanation of benefits (EOB) and billing statements.
-Process and submit insurance claims accurately and in a timely manner, adhering to industry regulations and guidelines.
Qualifications
- High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred
- Epic experience, as well as referral or authorization experience in a healthcare setting highly preferred
- Previous experience in healthcare administration, insurance authorization/verification, scheduling, or medical billing 2-3 years required
Skills for Success
- -In-depth knowledge of health insurance plans, including managed care, PPOs, HMOs, and Medicare/Medicaid.
- Familiarity with medical terminology, coding systems (such as ICD-10 and CPT), and healthcare billing processes.
- Strong interpersonal and communication skills to effectively interact with patients, insurance companies, and healthcare professionals.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Proficient in using computer systems and software applications related to insurance verification, billing, and claims processing.
- Ability to handle sensitive and confidential information with utmost professionalism and discretion.
Additional Job Details (if applicable)
Working Model Required
• M-F 8:30 am-5:00 pm EST schedule required for remote role
• Quiet, secure, stable, compliant work station required and will be verified at interview and day 1
Remote Type
Work Location
Pay Range
$21 - $28.30/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.