About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

Job Summary

Ensures proper and efficient handling of orders from placement to delivery. Verifies each step of the process aligns with customer requirements and timelines.

Key Areas of Responsibility
• Coordinates the shipment of products to customers, ensuring that all deliveries are executed in line with the logistical agreements made with the customer and applicable shipping regulations and procedures.
• Reports out performance and potential improvement areas to the Logistics Account Manager.
• Regularly communicates with the Logistics Account Manager to ensure that all shipments are in compliance with contract terms and customer expectations.
• Monitors the status of shipments and escalates any issues to the Logistics Account Manager as necessary.
• Collaborates with the warehouse team to ensure that all products are properly packaged and labeled for shipping with accurate records of all shipping activities, including tracking numbers, delivery dates, and any issues that arise during shipping.
• Analyzes root causes in case of non-performance and/or customer complaints related to the logistics service agreements.
• Maintains a high level of customer service, responding promptly to customer inquiries and concerns regarding shipping.

Critical Experiences
• Bachelor’s degree in supply chain management, commerce, business adminisration, or a related field.

• 7 - 10+ years of experience in logistics management / supply chain management (import & export), with a focus on shipping operations and customer service.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.