About this Learning Experience Designer, Internal role at Western Governors University
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
The Learning Experience Designer, Internal designs learning experiences that inspire and develop employees. This individual collaborates with partners in People Development and across the University to define learning needs, align stakeholders, and deliver inclusive, outcome-aligned solutions that support the university’s mission and strategic goals. This individual applies tested theories along side emerging technologies such as AI-enabled design to create effective and innovative learning deliverables.Success in this position requires agile and innovative thinking, the ability to embrace change, and a desire to continuously learn and develop. Competitive candidates typically have experience with large-scale institutional learning, including job-specific and technical learning topics.
Primary Responsibilities
Collaborates cross-functionally with business leaders and departments to identify learning needs, build stakeholder alignment, support operational and organizational initiatives, implement learning solutions, and enable effective change management.
Applies learning design methodologies such as ADDIE, presents design recommendations, facilitates stakeholder input, and cultivates consensus and shared decision-making to define project deliverables.
Creates project deliverables aligned to quality standards and learning outcomes, which may include job aids, scenario-based learning, eLearning or hybrid learning, assessments, and simulations.
Applies AI-enabled design practices and appropriate learning technologies to improve analysis, ideation, prototyping, development efficiency, personalization, and measurement while upholding quality, accessibility, and responsible use standards.
Manages learning design projects by establishing project roles and timelines, facilitating stakeholder meetings and communication, aligning expectations, identifying milestones, deliverables, and dependencies, mitigating project risks, and ensuring quality learning products are ready for project team review.
Adapts project management strategies to client and stakeholder needs, including more complex clients and projects, with support from a leader as needed.
Provides accurate time estimates for deliverables and effectively allocates time to achieving goals. Organizes and plans work on multiple projects in two-week sprints. Consults with leader on prioritization or time allocation when appropriate.
Identifies and builds ways of measuring learning effectiveness, including outcome-based metrics and assessment effectiveness.
Conducts curriculum review by analyzing data, making recommendations for improvement, and implementing revisions.
Performs analysis in concert with stakeholders and subject matter experts.
Develops a comprehensive understanding of employee functions across the University, including measures of success, skills, behaviors, and knowledge necessary to perform. Uses this knowledge to identify and solve for gaps in existing curricula.
Performs other related duties as assigned.
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Knowledge, Skills, and Abilities
Ability to apply theories and best practices to support achievement of adult learning outcomes, including competency-based educational strategies, instructional design, assessment methodologies, inclusive design, and eLearning best practices.
Skilled in applying AI-enabled design tools and workflows to support learning analysis, content development, prototyping, accessibility, quality review, and continuous improvement.
Advanced written communication skills, including technical writing, editing, and adapting content to the needs of the target audience.
Strong interpersonal and presentation skills, including the ability to collaborate with diverse stakeholders, communicate persuasively, and guide alignment around learning solutions.
Ability to build positive working relationships, earn stakeholder trust, and contribute as a collaborative partner across teams.
Continuously seeks improvement by actively listening to solve problems, seeking and applying constructive feedback, and providing constructive feedback to others.
Ability to work independently with minimal supervision, including time management, prioritization, and problem solving.
Ability to work on multiple projects while meeting deadlines and quality standards.
Advanced skills in critical thinking, analysis, research, and synthesis of data to make informed decisions.
Ability to manage projects using agile methodology.
Skilled with MS Office, multimedia tools, and learning technology.
Skilled in using LMS functionality to support learning design, troubleshoot basic questions, and use reporting to study learning effectiveness.
Education
Bachelor’s degree. Degree in instructional design, learning experience design, educational technology, or comparable degree preferred.
Experience
2 or more years of experience with instructional/learning experience design.
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as one year of experience for one year of education and is at the discretion of the hiring manager.
Preferred Qualifications
Master’s degree in instructional design, learning experience design, educational technology, or comparable degree.
Previous experience in higher education or corporate learning.
Previous experience with HTML coding and/or JavaScript preferred.
This position requires occasional travel of up to 20%, including attendance at designated company summits and conferences relevant to the role.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
