ROLE PURPOSE AND DESCRIPTION

KEY RESPONSIBILITIES: 

1. Operational Compliance & Data Governance

Price Change Tracking & Analysis

• Track, monitor, and report price updates (LTP / RSP changes) across client Business Units (BUs).
• Monitor compliance with established price-change processes and identify recurring gaps or operational issues.
• Analyze historical pricing trends and recurring issues to identify root causes and recommend process improvements.
• Streamline price-update workflows to reduce turnaround time and minimize manual errors.

Item Master & SKU Data Validation

• Audit, trace, and monitor SKU master data across internal systems (eIQ) and marketplace Seller Centers.
• Identify and validate data discrepancies for new and existing SKUs.
• Coordinate with relevant stakeholders to resolve data issues and ensure compliance with marketplace requirements and internal system standards.

2. Marketplace Compliance & Shop Performance Management

Marketplace Enabler Program

• Track and monitor key performance indicators (KPIs) required to maintain official Enabler Certification status across major marketplaces (e.g., Lazada, Shopee and Tiktok).
• Coordinate with KAMs and cross-functional operational teams to address performance gaps before they impact platform ratings or certification status.

Shop Performance & Platform Scoring

• Monitor and analyze shop health, operational performance, and platform scoring across managed shops.
• Identify key drivers contributing to underperformance or score imbalance.
• Conduct root-cause analysis and recommend corrective or preventive actions.
• Develop practical approaches to improve and balance shop performance scores across the portfolio.
• Track improvement actions and evaluate their effectiveness over time.

3. Commercial Reporting & Stakeholder Facilitation

Recurring Business Reporting

• Manage the timely extraction and generation of recurring MBR, QBR, campaign Post-Mortem, and other predefined reports for Thailand BUs and selected regional markets (e.g., Singapore).
• Ensure reports are generated according to agreed templates and client-specific data requirements.
• Validate data completeness and accuracy before distribution.
• Provide completed reports to KAMs for use in monthly, quarterly, and client business reviews.
• Coordinate with relevant teams to resolve data or reporting issues when required.

Stakeholder Communication & Facilitation

• Act as a key operational touchpoint for KAMs and cross-functional stakeholders on assigned operational and compliance matters.
• Translate operational issues, findings, and required actions into clear and structured communication.
• Facilitate alignment between Commercial and relevant functions to ensure issues are understood, assigned, and followed through to resolution.

4. Process Improvement & Commercial Initiatives

• Proactively identify operational pain points, recurring issues, and process inefficiencies across Commercial Operations.
• Analyze root causes and recommend practical, scalable solutions.
• Lead or coordinate improvement initiatives from problem identification through implementation and follow-up.
• Establish tracking mechanisms to measure improvement and ensure sustainable outcomes.
• Support ad-hoc Commercial Operations and compliance initiatives as assigned.

Client Satisfaction Survey

• Coordinate end-to-end execution of the bi-annual Client Satisfaction Survey.
• Support refinement of survey criteria and consolidate survey responses.
• Analyze key findings, recurring themes, and improvement opportunities.
• Prepare structured findings and recommendations for Commercial leadership and relevant stakeholders.

DESIRED SKILLS AND EXPERIENCE