The consultant will play a key role in driving and coordinating KYC transformation activity across the full KYC value chain. Working across Business, Technology, Risk & Compliance, and Operations, the role will ensure that strategic KYC changes are effectively designed, delivered, implemented and embedded within the pension business.

The successful candidate will bring strong programme delivery and stakeholder management experience, combined with a solid understanding of KYC, Financial Crime Prevention and regulatory requirements. They will be responsible for connecting multiple workstreams, driving delivery and ensuring that change translates into sustainable operational outcomes.

Requirements

The consultant will be responsible for leading and coordinating a range of KYC transformation initiatives, including:

• Process & Policy Transformation: Support the review, update and implementation of group KYC processes and procedures, ensuring they are effectively adopted and embedded within the relevant pension business. This will cover customer onboarding, ongoing due diligence and wider KYC requirements.
• Tactical KYC Solutions: Lead the development and implementation of tactical processes, solutions and tools to support KYC activities while the strategic KYC platform is being developed and rolled out.
• Strategic KYC Platform: Support the design, development and implementation of the strategic KYC solution, ensuring that it meets the needs of the pension business and can be successfully adopted across relevant teams.
• Customer Migration: Coordinate the migration of existing customers onto the strategic KYC platform, working across business, technology, operations and risk & compliance to ensure a controlled and successful transition.
• Change & Adoption: Drive organisational readiness and adoption, ensuring that new processes, systems and ways of working are embedded effectively and deliver the intended business outcomes.
• Governance & Oversight: Establish and maintain effective governance across KYC activities, including management reporting, controls, risk and issue management, and stakeholder forums.
• Cross-Functional Delivery: Coordinate multiple stakeholders and workstreams, proactively managing dependencies, risks and issues to maintain momentum and ensure delivery against agreed objectives.
• Value & Benefits Realisation: Ensure that transformation activity delivers measurable improvements, with clear tracking of outcomes, benefits and operational value.

Must-Have Experience

• Proven experience leading and delivering large, complex projects or programmes, ideally within financial services.
• Strong knowledge and practical experience of KYC, Financial Crime Prevention, AML and associated regulatory requirements.
• Demonstrable experience working across Business, Technology, Risk & Compliance and Operations.
• Strong experience engaging, influencing and managing senior and executive-level stakeholders.
• A proven track record of turning strategy and transformation into operational outcomes, including embedding new processes and ways of working.
• Demonstrable experience delivering measurable business value and benefits realisation.
• Excellent coordination and delivery skills, with the ability to manage multiple workstreams, stakeholders, dependencies and competing priorities.
• Strong communication, influencing and problem-solving skills, with the ability to operate effectively in a complex and changing environment.