Role Description​

• Support the pre and post implementation process following all the implementation processes stablished.​
• Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; ​
• Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.​
• Ability to document test scenarios of configuration to support QA. ​
• SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.​
• Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.​
• On occasion train the customer on the newly delivered configuration.​
• Support in cross functional alignment with product and sales, to ensure alignment on roadmap​
• Provide support on customer deliveries and SME products.​
• Support and collaborate on the generation of all the Professional Services documentation

Key Competencies​

• Insurance Domain Expertise: Hands-on experience in P&C or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers).
• Professional Polish: High executive presence and structured communication when working with enterprise clients.
• UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface.

• 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology ​
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. ​
• Excellent customer facing skills, collaboration and communication.​
• Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.​
• Meticulous attention to detail.​

Tools and Skills​

• Relationship with other Solera Departments / Customers​
• Product and Development; Customer Support ​
• On occasion attend meetings with Sales and Final Customers