Skill required: Case Management - Workday Talent Management
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Process incoming requests received through emails, Service Now or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, HR & Payroll team. Execute the complete scope of Case management - Leave of Absence services across internal teams and external service providers in managing the Leave process from system updates to approval of leaves or managing return to work using the guiding principles applicable for each region through accurate document collation and process and policy adherence . Ensure alignment of delivery to strategic HR and business objectives. Drive initiatives, using benchmarks and best practices
What are we looking for? Need to have minimum of 3 plus years of work experience in Leave of Absence Prior experience of handling policy discussion calls on FMLA, HIPAA & ADA is a must Need to have prior experience with the following applications: Workday & Service Now Leave & Absence Administration MS Office Workday & Service Now US Regulations on LOA & Accommodation
Roles and Responsibilities: Process incoming service requests received through the Contact Center, Email or Web Portal Process employee leave requests, which includes verifying eligibility, tracking leave status, and provide support services to employees on leave Obtain sufficient information to research and complete the service requests, Key manual entries or answer query from client employees Manage workflow of cases effectively and take remedial action or escalate as necessary Provide information, advice and guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area. Ensure and maintain the security and confidentiality of client data. Understanding the detailed functionality of all tools and applications used for Leave and Absence Administration. Understanding the end to end processes of Leave and Absence Administration including Client Policies, State or any governing body s regulation. Ensuring all SLA requirements are met as agreed with the client. Ensure that the Team manages their case loads on a day to day basis identifying delays and taking remedial action. Uses and maintains process maps and all process documentation identifying inputs, outputs, roles & responsibilities of the process. Participates in OE programs, Process improvement programs. Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes. Generate all required reports from Database as per the agreed timelines and send it to the required Stakeholders (Payroll & Benefits Team) Provide appropriate support processes and ensure compliance in adhering to client policies/practices. Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body and special handling procedures. Required to identify, assess, and resolve complex issues/problems within own area of responsibility and operating largely independently Prioritize own activities and assist team members as needed in order to meet client deadlines and quality standards Provide input into process improvement opportunities and may oversee defining standards for new processes and reusable processes.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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