About this HR Operation Team Leader role at SC Johnson
SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.
The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.
HR Operation Team Leader
Internal title - Associate Manager, HR Delivery Center
• Location: Warsaw
• Function: HR operation
Overview
HR Operation Team Leader will manage a team of Senior Associates/ Associates/Interns to ensure timely and accurate support is provided to employees regarding inquiries related to HR Operations matters: Data Administration, Payroll Inputs, Benefits Administration, Onboarding and Offboarding administration, policies and procedures.
This position will be responsible for building and maintaining strong partnership with local HR business partners in the in-scope countries and ensuring constant learning, strong HR administration and labor knowledge and team development.
If you would like to work in a multicultural, FMCG organization and are passionate leading a team to success, we’d like to hear from you.
Responsibilities
Manage the HR Operation Associates team to support in-scope countries
Coordinate the team to ensure workload is effectively managed
Review and manage individuals' performance and development plans
Provide guidance and support to the team, resolve problems and deal with escalations
Review the KPI dashboards on a daily manner, provide monthly analysis to HR Operations Manager to improve quality and eliminate mistakes
Respond to employees' questions, deliver administrative procedures and practices via multiple channels such as phone, case management system and live chat.
Actively contribute to delivering, maintaining and improving HR services, work procedures and processes to increase employee satisfaction, driving performance and achieving results.
Work on automation and improvement of existing processes in collaboration with technical team
Ensure proper flow of communication between the team and business partners and stakeholders
Train and onboard team members
Work hands-on on the cases if needed
Experience you’ll bring:
Bachelor’s or master’s degree in business, HR, or related discipline required
At least 3 years of experience in managing team
At least 5 years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred
Experience in using Service Center technologies (e.g. ticket management, knowledge management) Experience with Workday and Service Now would be an asset
Full proficiency in English is a must
HR experience with one of these countries would be an asset: UK, Italy, Nordics
Experience with Migration of HR processes from countries to a Regional HR Shared Service Center.
Experience with automation of processes would be an asset
Behaviors you’ll need:
Strong collaborative partnership skills to ensure the effective execution of shared services solutions across the stakeholders
Ability to work effectively in an environment subject to changing priorities and short deadlines
Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
Strong planning, organization, delegation, problem solving, and decision-making abilities
Skilled in effective leadership, people management, and development
Strong process-orientation and process improvement mindset
What’s in it for you?
We offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.
We have additional benefits as:
Health & Wellbeing
Medical Insurance, Lunch Card, Sport Card, Employee Assistance Program, Glasses Reimbursement
Learning & Working Environment
Training and courses co-financing, Smart Working, Drinks & Fruit Basket, „Family & Friends” Referral Program
Financial Benefits
Life Insurance, Additional Pension Contribution, Global Profit Sharing Bonus, Long Service Awards, Christmas & Easter Voucher, Emergency Payment, Vacation Payment
You need to be eligible to work in the country of application.
This role is not eligible for relocation.
Together, we are creating a better future – for the planet, for future generations and for every SCJ team member.
Come join us and make an impact through iconic global brands.
GO FURTHER WITH OUR FAMILY™
#LI-MF1
The expected gross salary range for this position is between 13 000,00 PLN - 17 100,00 PLN. Job related skills, experience, and education, will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive, and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
