About this Housekeeping Coordinator role at Sonesta
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
Exceptional guest experiences start with clean, comfortable, and guest-ready spaces — and our Housekeeping Coordinators help keep everything running smoothly behind the scenes. As the Housekeeping Coordinator, you’ll support the day-to-day coordination of housekeeping operations while helping ensure guest rooms, public spaces, and operational tasks are organized, communicated, and completed efficiently.
This role is perfect for someone who’s highly organized, detail-oriented, and thrives in a fast-paced hospitality environment. You’ll help coordinate housekeeping communication, room status updates, work assignments, guest requests, and operational reporting while supporting housekeeping leadership and hotel teams throughout the day.
If you’re collaborative, dependable, and passionate about hospitality operations — we’d love to meet you.
What you’ll be doing
Coordinate daily housekeeping operations including room assignments, room status updates, operational communication, and housekeeping workflow support.
Maintain communication between Housekeeping, Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations.
Track guest room status, arrivals, departures, VIP rooms, out-of-order rooms, and housekeeping priorities throughout shifts.
Respond promptly and professionally to guest requests, operational concerns, radio calls, and housekeeping communication needs.
Assist with administrative tasks including reporting, data entry, scheduling support, inventory tracking, and operational documentation.
Maintain housekeeping logs, work orders, lost and found records, room inspection updates, and operational systems accurately.
Support housekeeping leadership with onboarding coordination, operational communication, team assignments, and daily department organization.
Monitor housekeeping supplies, linen inventory, operational equipment, and department organization as needed.
Ensure cleanliness and organization across housekeeping offices, storage areas, and operational workspaces.
Support VIP arrivals, group business, room readiness coordination, and special operational projects as needed.
Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta’s People People philosophy.
Any other duties as assigned.
What great looks like
Previous housekeeping, hospitality, hotel operations, administrative, front desk, or customer service experience preferred.
Strong organizational, communication, and multitasking skills with the ability to manage competing priorities in a fast-paced hospitality environment.
Experience using hotel operational systems, PMS systems, housekeeping management software, Microsoft Office, or reporting tools preferred.
Strong attention to detail with a focus on operational accuracy and guest readiness.
Excellent teamwork and communication skills with the ability to coordinate across multiple hotel departments.
Professional, positive, and service-focused mindset.
Ability to remain organized and calm during high-volume operational periods.
Strong administrative and coordination skills with the ability to manage operational reporting and documentation accurately.
Flexible availability including mornings, evenings, weekends, holidays, and operational support as needed.
A passion for hospitality, teamwork, operational excellence, and creating exceptional guest experiences behind the scenes.
Anticipated Pay Range & Additional Job Information
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here’s a snapshot of what we offer:
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Educational Assistance
- Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
- Additional Perks & Employee Discounts
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
