Description

You must be located at 5555 Cleveland Ave Columbus, Ohio

Summary:
The Consumer Loan Servicing Specialist 1 manages the day to day servicing lifecycle for all performing real estate loans to include mortgages, personal credit lines, and installment loans secured by real estate, and is a a fast paced, highly regulated environment. This position is responsible for the daily maintenance on real estate loans, involving initial boarding of loans to the MSP servicing system through the disposition of loans through the lien release process, and also responsible for monthly reconciliation and remittance of funds. 

Duties and Responsibilities:

• Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system
• Communication with customers via phone and email
• Follow up with business partners regarding missing or insufficient documents.
• Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution
• Prepare customer communication.
• Manage workflow to ensure Service Level Agreements are met or exceeded.
• Processing of work - mail sorting, check processing, data entry, document retrieval and review, account research.
• Responds to both internal and external customer requests through both written and verbal communication.
• Assists in developing and maintaining department procedures.
• Positions in this job family must adhere to written policies and procedures and will be regularly audited to ensure compliance.
• Perform other duties as assigned.

You must be located at 5555 Cleveland Ave Columbus, Ohio

Basic Qualifications:

• High School Diploma or equivalent
• One or more years’ experience in a customer service related position

Preferred Qualifications: 

• Working knowledge of Microsoft Excel, Word and Access -- Ability to create and edit basic Word and Excel documents.
• Demonstrated critical thinking skills and problem solving ability
• Prior customer service experience is helpful
• Excellent communication skills, both written and verbal
• Ability to manage time effectively
• Detail-oriented and thorough
• Demonstrated dependability (attendance)
• Ability to work in a fast-paced environment adhering to established SLA targets and quality requirements
• Commitment to Huntington's Vision and Values

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.