About this Guest Services Associate role at Dreamgolf
Dreamgolf · Onsite · Nekoosa, WI
Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.
The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.
Position Summary
The Guest Services Associate supports the Guest Services Manager in delivering seamless and exceptional guest experiences. Based at Clark’s Cabin, the central Guest Services hub, this role is responsible for the coordination, storage, delivery, and tracking of daily and overnight luggage, golf clubs, and other guest belongings. The position also supports transportation logistics and assists guests with general service needs throughout their stay.
Essential Duties and Responsibilities
Guest Interaction and Support
Logistics and Coordination
Shuttle Dispatch and Transportation Support
Rental and Activity Support
Shipsticks Coordination
Operational Oversight
Qualifications
Cabin operating hours are 5:30 a.m. to 9:00 p.m., from mid-April through the end of October.
Physical Requirements
Must be able to:
Working Conditions
Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role, season, and business needs.
Perks
Classification
Sand Valley LLC is an Equal Opportunity Employer
We participate in E-Verify to confirm employment eligibility.
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