About this Field Service Manager role at Universal Business Team

Universal Business Team · Onsite · Worcester, England, United Kingdom

Salary: £50-60000 Basic (DOE)
Hours: Mon-Fri - 8am - 4.30pm
Based in Worcester with occasional travel to sites.
Car / Allowance
Company Bonus

We’re looking for a hands-on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.

You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.

What You’ll Do

· Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability

· Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction

· Manage technical escalations, resolving complex issues quickly and professionally

· Oversee installation projects nationwide, ensuring deadlines and installation targets are met.

· Allocate workloads and prioritise jobs to maximise responsiveness and uptime

· Identify trends, recurring issues and opportunities for continuous improvement

· Work closely with customers and internal stakeholders to deliver a best-in-class service

· Deliver training and upskilling across the team

· Track performance metrics and use data to improve service delivery

Requirements

· Proven experience in field service engineering, with demonstrable leadership experience

· Commercially aware, customer-focused and solutions-driven

· Confident managing escalations and high-pressure situations

· Strong organisational, communication and problem-solving skills

· Experience with service systems (CRM/ERP) and performance reporting

· Engineering degree or equivalent (Electrical/Mechanical preferred)

Why Join

· High-impact leadership role with real ownership

· Opportunity to shape and improve service operations

· Work in a fast-paced, customer-focused environment

Benefits

£50-60000 Basic (DOE)

Based in Worcester with occasional travel to sites.

Car / Allowance

Company Bonuses

IND25

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About Universal Business Team

Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge.

UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team.

UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike.

UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m.

UBT supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools and charities.,

UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.
To view our policy in full please contact [email protected]

About this Field Service Manager role at Universal Business Team

About Universal Business Team

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