What you will be accountable for:

Engagement and program leadership 

• Act as the primary point of contact for senior internal and external stakeholders, building trusted advisor relationships across functional teams, executives and business sponsors. 

• Translate complex delivery issues, risks and trade-offs into concise recommendations, business cases and governance updates. 

• Lead integrated planning and execution across multiple product domains, supporting program and project managers to deliver agreed outcomes, quality and timelines. 

• Manage expectations, resolve escalations and influence outcomes across stakeholders with competing priorities, while maintaining a strong customer focus. 

• Drive data-led decisions and create clear ownership, delivery cadence, dependencies and escalation paths across the program. 

Customer-Centric Migration & Relationship Management  

• Lead customer-first transition strategies, ensuring eligible customers migrate smoothly to alternative Telstra products while managing planned exits for non-migrating cohorts. 

• Protect broader customer relationships, bespoke contracts, and strategic accounts with precision to minimize churn and maintain service continuity. 

Commercial and financial management 

• Manage program profitability, budget performance, resource utilisation, stranded costs and delivery against revenue targets and agreed financial parameters. 

• Assess the broader commercial implications of program decisions and manage change requests, contract variations and commercial negotiations. 

• Build and oversee robust benefits realization frameworks and payback models for every product retirement and asset rationalization. 

Process and operational transformation 

• Drive structured, repeatable exits and migrations across multiple product domains (legacy network products, cable assets, POPs, and unprofitable services). 

• Drive standardisation, automation and simplification, and ensure operational readiness is completed across impacted teams. 

• Build reporting frameworks, dashboards and executive insights that show progress, financial performance, customer impact, risks and business outcomes. 

People leadership 

• Lead, coach and develop a high-performing cross-functional team spanning program, project, operational and analytical disciplines. 

• Build capability in delivery management, stakeholder engagement, data analysis and business transformation. 

• Create an inclusive, psychologically safe culture of accountability, collaboration, innovation and continuous improvement. 

AI-Enabled Transformation & "Exit and Migration Factory" Scaling (Nice to Have) 

• Champion the use of AI, intelligent workflow automation, and digital tooling to industrialize the exit process from intake to execution. 

• Help define the development of an AI-enabled intake "front door," automated contract analysis, and executive dashboard providing real-time visibility of commercial and operational metrics. 

• Address legacy data quality and fragmentation issues (spanning customer, product, and financial datasets) to ensure clean inputs for automated decision-making. 

Key Requirements & Qualifications 

• Commercial Acumen & Value Realisation: Proven ability to manage P&L impacts, quantify exit economics, build value frameworks, and make tough commercial decisions. 

• AI & Transformation Mindset: Demonstrated experience leveraging AI, automation, and modern digital platforms to solve complex operational challenges and industrialize business processes. 

• Data & Process Acumen: Strong background in navigating enterprise data fragmentation, data quality initiatives, and large-scale operational change. 

• Transformation Leadership: Extensive experience leading large-scale product sunsets, infrastructure rationalizations, or complex enterprise migrations within telecommunications or high-complexity technology environments. 

• Governance & Stakeholder Engagement: Exceptional stakeholder management skills with the ability to lead through ambiguity and drive enterprise-wide alignment.