Who are we hiring?

The Event Office Administrator is responsible for the overall operation and supervision of the Event Operations Offices and the Guest Experience Desks.

What will you do?

• Communication liaison for positive resolution of event related issues.
• Creates positive and memorable guest experiences.
• Tracks the interaction/activity of Event Staff and produces a report at the conclusion of each event summarizing the event’s activities.
• Facilitates/tracks inventory of relocation seats, notifying senior event staff when allocation has been depleted.
• Tracks, communicates and follows-up with all guest issues and reports them to Guest Services Manager.
• Process all event related paperwork for corporate wide distribution.
• Monitor and document radio, telephone and chat communication.
• Dispatch appropriate staff to event related issues.
• Provide Guest Services with radios and any event related equipment.
• Report accurate labor calls to Finance/ Management.
• Work with Event Manager and Event Supervisors to provide all assignment needs.
• Works with Accessibility Services group as necessary for possible seat relocations.
• Distributes & tests Assistive Listening Devices (ALDs) for guests requiring an accommodation. 
• Distributes sensory bags for guests requesting an accommodation and records usage for supply orders
• Assists and records sensory room usage for guests requesting an accommodation
• Assist Guest Relations & Security Departments in tracking Lost & Found items.
• The Event Office Administrator provides administrative support to all Guest Services Staff and Management.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have knowledge of an Arena/Theater layout, as well as event staff roles and their associated areas of responsibility. 
• Ability to interact with all levels of management and venue departments.
• Must have excellent verbal and communication skills along with excellent interpersonal skills.  
• Must be able to handle sensitive, heightened, and urgent customer situations on-site.
• Must have knowledge of Microsoft Excel and Outlook.  
• Must be detail oriented and extremely organized with the ability to multi-task in a high volume, fast paced and deadline-oriented environment.
• Ability to perform tasks in small work environments over extended periods.
• Must be able to pass and maintain certification in a comprehensive alcohol management program. 
• This position is part time and is scheduled based on events. 
• Must be able to work a flexible schedule inclusive of early mornings, weekends, nights and holidays.

Special Requirements

• Must be comfortable with heights.
• Ability to lift up to 50 pounds.
• Must be comfortable operating a limited mobility lift.
• Must be willing to rotate to various positions within a shift.

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