About this Enterprise Application Support Specialist role at ON.energy
ON.energy is building the backbone of energy and AI infrastructure powering grid-safe data centers and mission-critical facilities. The company supplies and operates hyperscale power systems that solve the toughest resilience challenges, delivering custom solutions for AI data centers, mission-critical facilities, and front-of-the-meter assets. ON recently announced a 5GW partnership, with 3GW currently under construction across multiple hyperscale data center campuses. With patented technology and proprietary software, ON.energy develops projects worldwide that set new benchmarks for resilience.
Role Summary
The Enterprise Application Support Specialist - Assets & Purchasing is the primary support resource and subject matter expert for the applications that run asset management, purchasing, and construction operations - with Procore as the anchor platform. The role combines application support, configuration, business analysis, and integration troubleshooting to keep these systems reliable, well-adopted, and aligned with business operations.
Key Responsibilities
Application Administration & Support
- Serve as the primary support resource for Procore and supporting asset management, purchasing, and field applications.
- Administer configuration, permissions, workflows, templates, forms, directories, and project or asset settings across supported applications.
- Troubleshoot user, data, and workflow issues, escalating to vendors or internal technical teams as needed.
- Maintain documentation, knowledge articles, and standard operating procedures for supported applications and processes.
Business Analysis & Process Improvement
- Partner with stakeholders to gather requirements, document current- and future-state processes, and improve adoption of Procore and related systems.
- Translate business needs into functional requirements, configuration decisions, user stories, and test scenarios.
- Align processes across Construction Operations, Asset Management, Procurement, Finance, Project Controls, and IT.
Integrations, Data & Technical Enablement
- Support integrations between Procore, asset management, purchasing, and enterprise systems such as ERP, document management, reporting, and identity platforms.
- Assist with API, middleware, data mapping, and integration troubleshooting alongside technical teams or consultants.
- Validate data quality and system behavior after configuration changes, releases, or integration updates.
Training, Adoption & Governance
- Train end users and power users on application functionality, process expectations, and best practices.
- Promote consistent standards, governance, naming conventions, and permissions across supported applications.
- Track support trends and recurring issues to prioritize roadmap and operational improvements.
Key Requirements
- 5+ years supporting enterprise business applications in asset management, procurement, construction technology, or ERP-adjacent environments.
- Hands-on Procore administration and configuration experience (permissions, workflows, templates, forms), plus exposure to asset management or purchasing systems.
- Business analysis experience: requirements gathering, process documentation, and solution design.
- Ability to troubleshoot functional application issues as well as integration, data, and workflow problems.
- Working knowledge of application governance, change management, and user support practices.
- Excellent communication skills across field, operations, finance, procurement, IT, vendor, and leadership audiences.
Preferred Experience
- Asset management or EAM/CMMS platforms, purchasing and procure-to-pay workflows, project controls, or project accounting.
- APIs, iPaaS or middleware platforms, SSO, data mapping, or reporting.
- Working with vendors, consultants, or implementation partners.
- Azure DevOps, Jira, ServiceNow, Power BI, SharePoint, or Microsoft 365.
For US-based roles - What you’ll get:
- Competitive salary + annual performance-based bonus eligibility
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
For Mexico-based roles - What you’ll get:
- Competitive salary + annual performance bonus eligibility
- Christmas Bonus (Aguinaldo): 30 days
- Major medical expenses and life insurance
- Paid time off and holidays (per local policy)
For all roles:
- Professional development and growth opportunities
- Opportunity to grow with a mission-driven team shaping the future of clean energy
- Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.
- Accommodations: If you need an accommodation during the application process, email [email protected]
- Benefits vary by role and location and are subject to change.
Agency Notice: ON.energy does not accept unsolicited resumes from staffing agencies, search firms, or third-party recruiters. Resumes submitted without a fully executed Master Services Agreement (MSA) and a written request from an authorized member of our Talent Acquisition team will be considered the property of ON.energy. No placement fees or compensation will be paid for unsolicited candidate submissions.
