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Job Summary:

The Technical Account Manager (TAM) serves as the trusted technology advisor and single point of contact for one or more key lines of business within the Technology & Operations. This role ensures that the IT strategy, digital initiatives, and technology solutions directly support the CIO/business unit's objectives, compliance requirements, and operational goals. The TAM partners with CIO and multiple Engineering department stakeholders to align technical capabilities to business strategies, facilitate solution delivery, and drive value realization across products and services.

Key Responsibilities:

• Serve as the primary technology liaison between different Engineering pillars and assigned line(s) of business (e.g., Retail Banking, Commercial Lending, Wealth Management, Capital Markets).

• Understand the LOB’s strategy, processes, regulatory landscape, and technology pain points to guide technical decisions.

• Partner with CIO/business unit leadership and product owners to develop roadmaps and technology enablement strategies that support business outcomes.

• Act as a technical advocate and escalation point for service delivery, incident management, and change coordination within the assigned business unit.

• Translate business requirements into technical specifications and collaborate with different engineering departments, infrastructure, and solution architecture teams to deliver effective solutions.

• Monitor and report on service performance, compliance adherence, and project status specific to the line of business CIO.

• Ensure that all implemented solutions follow enterprise security, risk, and compliance frameworks, particularly regarding financial regulations (e.g., SOX, PCI, FINRA, OSFI).

• Support digital transformation initiatives, cloud migrations, or FinTech integrations relevant to the CIO business domain.

• Conduct regular health checks and CIO business reviews with stakeholders, identifying opportunities for optimization or innovation.

• Coordinate cross-functional engineering teams, including vendors and third-party service providers, to ensure end-to-end accountability for solution delivery.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field (Master’s preferred).

• 5+ years of experience in technical account management, enterprise IT consulting, or solution delivery in the financial services industry.

• Deep understanding of the financial services domain and one or more LOBs (e.g., banking operations, investment platforms, insurance systems).

• Strong knowledge of enterprise IT architecture, software development lifecycle, data management, cloud platforms (Azure, AWS, GCP), and cybersecurity practices.

• Proven ability to communicate complex technical concepts to non-technical stakeholders.

• Experience managing service-level agreements (SLAs), vendor relationships, and IT compliance standards.

• Strong project management and problem-solving skills, with the ability to influence without direct authority.

Preferred Skills and Certifications:

• Certifications: ITIL, PMP, TOGAF, AWS/Azure Certified Solutions Architect, or similar.

• Familiarity with financial regulations and frameworks (e.g., Basel III, MiFID II, GDPR, SOC 2).

• Experience with Agile or DevOps methodologies.

Success Metrics:

• Business satisfaction and trust with IT services.

• Alignment of technology initiatives to business goals and KPIs.

• Reduction in service disruptions and technical debt in assigned LOB.

• Acceleration of digital adoption and time-to-market for business initiatives.

Salary:

Pay Type:

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.