Job Title – Engineer

Location – Bangalore, India

Full time/Part Time - Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Role Description:

To monitor the quality of call/WO/Email services. To develop quality check templates, perform audits, oversee employee performance, provide feedback, and built IDP based on performance.

Responsibilities:

Quality Check

• Monitor calls/Work Orders/E-mail etc. (Remote and live) and give constructive feedback to Engineer/ teams assigned.

• Meet QA targets assigned on a consistent basis

• Conduct and participate in monthly feedback sessions and ability to prepare the Individual development plan

• Conduct and participate in standardization/correction within the process with the process owners and within the team
• Support the Operations team to improve performance on Process knowledge, customer service, communication skills, team motivation, and teamwork

Team Co-ordination, Client Connect, and Reporting

• Meeting with the stakeholders every month to discuss the performance of the teams and improvement opportunities

• Maintain and publish weekly/monthly reports on calls/Work orders /Emails etc. monitored, training, etc. in a timely manner.

• Assessing relevant training needs for individual engineers.

• Deliver inputs for training sessions on process knowledge skills on a recursive basis to the engineers on the floor.

• Document training needs based on the feedback/QC findings and report them to the Command center academy within the TAT.

• To facilitate induction batches for new employees.
• Conduct Compliance, Communication, and Process Awareness sessions

Others:

• Own the initiatives within the team and with the project assigned
• Adhere to company norms and regulations with no deviations.

Basic Qualifications & Experience:

• Must have min 2 years of experience in Energy monitoring systems – Remote and Proact resolution

• Preferably handled 2 to 3 multisite projects / large site projects for Energy Management System

• Customer management and Customer Engagement skills preferred

• Should have worked in Energy management domain delivery projects

• Should be able to directly interact with customer
• Working with different teams and at different levels
• Experience in QC/A

• Knowledge of Operations Management

• Knowledge of Energy Management, HVAC, & Electrical Systems.

• Strong Coaching, Feedback & Communication skills

• Knowledge of Building Automation systems (BMS)

• Strong working knowledge of Microsoft Word, Excel, and PowerPoint.

• Skill of flexibility and adaptability as per Change management.

• Planning and managing QC/A activities in multiple projects & meet realistic deadlines consistently.
• Bachelor of Engineering; desirable in Mechanical / Electrical / Control Engineering with good communication and presentation skills.

Benefits

• Be part of a truly global company with over 100 years of history.
• Competitive salary and performance-based bonuses.
• Comprehensive healthcare and wellness programs.
• Opportunities for professional development and career advancement.
• Access to a wealth of learning resources, both internal and external.
• Dynamic and inclusive work environment where everybody feels that they belong.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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