About this Dispatcher role at Murgadoautomotive
Murgadoautomotive · Onsite · Barrington, IL
Motor Werks Honda is looking for an organized, knowledgeable, experienced Dispatcher to join our growing team!
JOB DESCRIPTION:
The dispatcher must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team.
DUTIES AND RESPONSIBILITIES:
· Monitor all open repair orders and assign new repair orders according to technician availability
· Monitor technician schedules including late nights, Saturdays, vacation, training, and sickness, etc…
· Notify technicians if MPI has a red flag appointed to them and they haven’t responded in a reasonable time limit
· Assign waiters to technicians that will be available to start work immediately
· Notify Shop Foreman/Shop Manager if a repair order is open for more than 3 days and is not waiting for a part to arrive.
· Track repeat visits using the Microsoft Excel log
· Notify Shop Foreman/Shop Manager of a repeat visit and follow up with technician to make sure Foreman/Manager has been involved and signed off on repair
· Check all Pre-paid maintenance, DSA, Add-on lines, have been signed and properly documented
· Ensure all no problem found (NPF) lines are signed by Foreman/Manager
· Assign technician/porter/apprentice for quality control (QC)check if necessary
· Ensure work is evenly distributed among resources eg; one technician can’t hold multiple repair orders open because they can’t get to all of it in a timely manner (redistribution may be necessary)
· Have short interviews with service advisor’s daily
· Review Appointments on a daily basis.
· Ensure fixed right first time repairs
Key skills and Competencies
· Communicating effectively with colleagues by giving them clear and concise Information, explanations and directions
· High levels of oral expression, comprehension and speech clarity
· Maintain accurate logging of shop Notes In Mpi
· Investigate Customer Complaints and seek for resolutions
· Delegate all work so that production is maximized
· Organized and able to multitask
· Advanced customer service skills
· Computer skills and Knowledge of industry
· Two years of related experience and or training in customer service, dispatching or project management
BENEFITS:
Health and Dental
Vision
Life Insurance
401K Plan
PTO
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
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