About this Dispatcher role at First Student
- Oversees all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.
- Counsels & coaches drivers and monitors on front line disciplinary & service issues.
- Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager or resolve problems directly with the customer.
- Handles heavy phone and radio traffic.
- Serves as primary communication liaison with major contracted customer.
- May handle charter reservations, billing, or driver payroll. May monitor licensing and participate in hiring drivers.
- Provides solutions to drop-off and pick-up problems; resolve issues as needed.
- May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.
- Completes special projects as assigned.
- Assists drivers with day-to-day operations and ensure compliance with operating contract, state and local ordinances, and company policies and procedures.
Minimum Education or Certifications Required
- High school diploma or equivalent. Appropriate vehicle license preferred.
Minimum Experience or Skills Required
- 3-5 years experience.
- Basic knowledge of radio dispatch equipment, excellent communications and customer service skills.
- Ability to work under time constraints and deadlines.
- Previous terminal operations, dispatch, or driver experience.
- Computer Literate.
Physical Requirements and Working Conditions
- Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
- Office/school bus yard
- Possible on-the-road
Disclaimer
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.