Jobs Companies Makro PRO Department Manager - Branding Development & Customer Experience

About this Department Manager - Branding Development & Customer Experience role at Makro PRO

Makro PRO · Onsite · Bangkok, Bangkok, Thailand

Brand Identity and Standards

  • Develop, maintain, and implement brand and Corporate Identity guidelines.
  • Establish templates and fundamental branding materials for consistent use across marketing, stores, and business units.
  • Ensure correct application of logos, colors, typography, imagery, and visual hierarchy.
  • Review and approve branding and marketing materials to ensure alignment with brand standards.

In-Store Branding and Visual Management

  • Oversee the overall brand appearance and visual standards of stores nationwide.
  • Develop guidelines for signage, POSM, promotional displays, and in-store communication materials.
  • Conduct store audits and coordinate corrective actions to maintain visual consistency, cleanliness, and quality.
  • Ensure store teams have clear and practical guidelines for implementation.

New Store Openings and Renovations

  • Lead branding and visual preparation for new store openings, renovations, and store improvement projects.
  • Coordinate with Operations, Store Design, Construction, Commercial, and suppliers to ensure visual readiness before opening.
  • Review signage plans, customer journeys, installation quality, and overall store presentation.

Marketing Material Development

  • Develop online and offline marketing materials, including brochures, leaflets, presentations, digital assets, loyalty materials, and in-store communication.
  • Manage projects from briefing and concept development through artwork, production, and implementation.
  • Create standardized templates to improve consistency, efficiency, and production quality.

Customer Loyalty and Brand Experience

  • Support loyalty and membership initiatives through clear, engaging, and consistent brand communication.
  • Identify opportunities to strengthen customer experience and brand connection across stores and marketing channels.

Agency and Supplier Management

  • Manage creative agencies, signage vendors, production suppliers, and installers.
  • Control project quality, timelines, budgets, production specifications, and installation standards.
  • Ensure all work is delivered on time and in line with brand requirements.

Requirements

  • Bachelor’s degree in Graphic Design, Communication Design, Marketing, Branding, Visual Communication, or a related field.
  • 5+ years relevant experience in branding, retail marketing, visual merchandising, store communication, or brand implementation.
  • Experience in retail, wholesale, hospitality, or multi-branch businesses is preferred.
  • Experience supporting new store openings or nationwide rollouts is an advantage.
  • Strong understanding of branding, layout, typography, signage, print production, and visual communication.
  • Strong project management, stakeholder management, and problem-solving skills.
  • Detail-oriented, hands-on, and able to manage multiple projects under tight timelines.
  • Good communication skills in Thai and English.
  • Knowledge of Adobe Creative Suite is an advantage.
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About Makro PRO

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia

Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times

We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals

But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work

In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

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