About this Department Manager - Branding Development & Customer Experience role at Makro PRO
Brand Identity and Standards
- Develop, maintain, and implement brand and Corporate Identity guidelines.
- Establish templates and fundamental branding materials for consistent use across marketing, stores, and business units.
- Ensure correct application of logos, colors, typography, imagery, and visual hierarchy.
- Review and approve branding and marketing materials to ensure alignment with brand standards.
In-Store Branding and Visual Management
- Oversee the overall brand appearance and visual standards of stores nationwide.
- Develop guidelines for signage, POSM, promotional displays, and in-store communication materials.
- Conduct store audits and coordinate corrective actions to maintain visual consistency, cleanliness, and quality.
- Ensure store teams have clear and practical guidelines for implementation.
New Store Openings and Renovations
- Lead branding and visual preparation for new store openings, renovations, and store improvement projects.
- Coordinate with Operations, Store Design, Construction, Commercial, and suppliers to ensure visual readiness before opening.
- Review signage plans, customer journeys, installation quality, and overall store presentation.
Marketing Material Development
- Develop online and offline marketing materials, including brochures, leaflets, presentations, digital assets, loyalty materials, and in-store communication.
- Manage projects from briefing and concept development through artwork, production, and implementation.
- Create standardized templates to improve consistency, efficiency, and production quality.
Customer Loyalty and Brand Experience
- Support loyalty and membership initiatives through clear, engaging, and consistent brand communication.
- Identify opportunities to strengthen customer experience and brand connection across stores and marketing channels.
Agency and Supplier Management
- Manage creative agencies, signage vendors, production suppliers, and installers.
- Control project quality, timelines, budgets, production specifications, and installation standards.
- Ensure all work is delivered on time and in line with brand requirements.
Requirements
- Bachelor’s degree in Graphic Design, Communication Design, Marketing, Branding, Visual Communication, or a related field.
- 5+ years relevant experience in branding, retail marketing, visual merchandising, store communication, or brand implementation.
- Experience in retail, wholesale, hospitality, or multi-branch businesses is preferred.
- Experience supporting new store openings or nationwide rollouts is an advantage.
- Strong understanding of branding, layout, typography, signage, print production, and visual communication.
- Strong project management, stakeholder management, and problem-solving skills.
- Detail-oriented, hands-on, and able to manage multiple projects under tight timelines.
- Good communication skills in Thai and English.
- Knowledge of Adobe Creative Suite is an advantage.