About this Deal Operations Analyst role at Cisco
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
Your impact
We're looking for a new team member to help us support Sales Organization with everything from quotes and opportunities to account and order administration. In this role, you will work closely with a multitude of internal teams to handle the day-to-day requests for quote, opportunity and account administration and data maintenance. The candidate will be a good team player who is highly organized, intellectually curious, a fast learner, and able to move quickly while staying focused on high volume work.
Become an integral part of a high-energy, fast-paced team with significant chances to create a positive impact on the business!
What you'll do
Help Sales with quotes, opportunities, bookings, account updates and other day-to-day requests.
Review quotes and booking documents to make sure they’re accurate and meet our requirements.
Investigate Salesforce/CPQ issues, find the root cause and help Sales resolve them quickly.
Keep account and opportunity data accurate by researching, updating and correcting records where needed.
Work with Sales Operations, Partner Operations, Order Management and Finance to resolve order and booking issues.
Help Sales get the most out of our systems and processes by answering questions and providing guidance or training when needed.
Support month-, quarter- and year-end activities, including checking transactions and reconciling booking and revenue data.
Minimum requirements
A Bachelor’s degree in Business or equivalent practical experience.
1–2 years of experience with Salesforce and Salesforce CPQ, ideally supporting business users.
Experience in Sales Operations, Deal Desk, Quote-to-Cash or a similar role, preferably within a software or SaaS company.
Strong analytical and problem-solving skills, with a practical approach to investigating and fixing issues, including process improvements
Good attention to detail - you’ll be working with data, quotes and transactions where accuracy really matters.
Excellent written and verbal communication skills – ability to compose effective and accurate correspondence cross-functionally with various internal and external parties
The ability to stay organised and focused when priorities change and volumes are high, especially around month- and quarter-end.
Nice to have
Experience with Cisco’s quoting tools (CCW) or another enterprise CPQ platform.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
