About us:

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English.  Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Website: https://Gigmos.com 

LinkedIn:https://www.linkedin.com/company/14543064 

Job Location: Gurgaon
Work Model: WFO (5 days – 9:30 AM to 6:30 PM)
Experience: 2+ Years plus

Job Overview- We are looking for a highly analytical and detail-oriented Data Operations Associate to manage operational data related to front line engineer performance, productivity, payouts, and business KPIs. The role involves handling large datasets, maintaining reporting accuracy, validating payout data, and supporting operations teams with actionable insights.

The ideal candidate should have strong expertise in SQL and Excel, along with hands-on experience in operational reporting and data management in fast-paced environments.

Key Responsibilities

Data Operations & Reporting

·         Manage and analyze operational data related to front line engineers, productivity, attendance, SLAs, and payouts.

·         Prepare daily, weekly, and monthly MIS reports, dashboards, and operational trackers.

·         Ensure timely, accurate, and consistent reporting across operations.

SQL & Data Management

·         Write and optimize SQL queries for data extraction, validation, and reporting.

·         Work with large datasets from multiple systems and databases.

·         Perform data cleaning, reconciliation, and validation to ensure reporting accuracy.

·         Identify and resolve data discrepancies proactively.

Payout & Performance Management

·         Validate front line engineer payout calculations and incentive structures.

·         Coordinate with Finance and Operations teams for payout reconciliation and issue resolution.

·         Track productivity, quality, utilization, and performance-related metrics.

Stakeholder Collaboration

·         Work closely with Operations, Finance, Workforce Management, and Leadership teams.

·         Support business reviews through data-driven insights and operational analysis.

·         Handle ad-hoc reporting and operational data requests.

Required Skills & Qualifications

·         Bachelor’s degree in Technical domain (BTech, BCA, ect)

·         2+ years of experience in Data Operations, MIS, or Operations Analytics roles.

·         Strong hands-on expertise in SQL (mandatory).

·         Advanced knowledge of MS Excel including Pivot Tables, VLOOKUP, INDEX-MATCH, IF formulas, dashboards, and data validation.

·         Experience handling operational and payout-related data.

·         Strong analytical, problem-solving, and reporting skills.

·         Good communication and stakeholder management abilities.

·         Comfortable working in fast-paced, high-volume operational environments.

Preferred Skills

·         Experience with Power BI or reporting tools.

·         Understanding of field operations/BPO/customer support environments is an advantage.

·         Knowledge of data reconciliation and operational audits.

·         Basic understanding of automation tools is an added advantage.

Must have own laptop (8/16 GB RAM with Windows 10/11)