Hybrid (2 days per week in the Clarendon Road, London N8 office)

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you'll love this role of Data Executive

This is an exciting opportunity to join Civica Election Services (CES), a specialist team delivering ballot, election and democratic engagement services for organisations across the UK. Working with membership bodies, housing associations, health organisations, professional institutes, trade unions and corporate clients, CES helps organisations run secure, accurate and efficient voting processes.

As a Data Executive, you'll play a vital role in the successful delivery of these projects. Working across multiple live assignments at any one time, you'll prepare and validate data, manage personalised email campaigns, support print production and collaborate with teams across project management, digital, design, production and results services.

This role would suit someone who enjoys solving problems, working with data, and ensuring every detail is correct. Success isn't about coming from a specialist data background. We're looking for someone who is naturally curious, highly organised, comfortable managing competing priorities, and able to make sound decisions under pressure.

If you're looking for a role where accuracy matters, no two projects are the same, and your work directly contributes to the delivery of important democratic and member engagement processes, we'd love to hear from you.

Key Responsibilities

• Examine, cleanse and prepare client-supplied data for postal mailings and email distributions
• Check datasets for duplicates, formatting issues and other data quality concerns using Microsoft Access and Excel
• Create and maintain data quality reports, working with clients to resolve data issues where required
• Prepare and manage personalised email campaigns using dedicated email distribution platforms
• Monitor and oversee high-volume email distributions, ensuring successful delivery and resolving issues where necessary
• Create variable data print setups using document composition software such as Quadient Inspire
• Work closely with project management, design and production teams to ensure mailing requirements are accurately delivered
• Ensure the most appropriate Royal Mail products are selected to maximise postal efficiencies and discounts
• Prepare print documentation and production files for mailing activities
• Support additional print and data requests during live projects and election periods
• Coordinate multiple projects simultaneously, balancing changing priorities and short delivery timelines
• Maintain accurate project records and documentation throughout the delivery lifecycle
• Leverage tools such as Copilot and Microsoft Office to improve efficiency and accuracy
• Support wider Data, Design and Digital team activities as required

Requirements

• Strong working knowledge of Microsoft Office applications, particularly Excel
• Experience working with data, databases, administration, operations, project support or other detail-oriented environments
• Excellent attention to detail with the ability to maintain accuracy under pressure and to tight deadlines
• Strong organisational and workload management skills, with the ability to oversee multiple assignments simultaneously
• Excellent communication skills and confidence working with both technical and non-technical stakeholders
• Good understanding of Windows operating systems and common file formats
• Curious, methodical and analytical approach to problem solving
• Ability to work independently while contributing to a collaborative team environment
• Experience using Microsoft Access, SQL or other database tools would be advantageous
• Experience of document composition tools such as Quadient Inspire or similar software would be beneficial
• Knowledge of HTML, email marketing platforms or digital communications would be advantageous
• Experience working within a project-based environment would be desirable
• Understanding of Royal Mail mailing products and Mailmark would be beneficial
• Knowledge of VBA or other programming/scripting languages would be advantageous
• An interest in elections, governance, member engagement, or democratic processes would be beneficial

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays, plus the option to buy up to 10 extra days
✔ Days of Difference, with up to 3 additional days off for volunteering activities
✔ Hybrid and flexible working arrangements

Financial Well-being & Security

✔ Pension Contributions, with a 5% employer match
✔ Income Protection, providing up to 75% salary cover for long-term illness
✔ Life Assurance, offering a tax-free lump sum of 4x salary
✔ Critical Illness Cover, including £25,000 cover with options for dependants

Health & Perks

✔ Health Cash Plan, helping cover everyday healthcare costs
✔ Dental Insurance for routine and emergency treatment
✔ Electric Vehicle (EV) Scheme with access to a wide range of electric and hybrid vehicles
✔ Affinity Groups and employee communities
✔ Bounty Bonus through our employee referral programme

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.