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We're committed to bringing passion and customer focus to the business.

The Collateral File Processor is responsible for the accurate intake, reconciliation, and management of sensitive documentation, including original loan files and negotiable instruments. This role ensures all materials are properly logged, inventoried, and handled in compliance with service level agreements, quality standards, and confidentiality requirements.

Essential Functions

• Receive collateral files and prepare them for scanning and digital processing.
• Scan documents and perform post-scan quality control, ensuring proper organization and accuracy.
• Reconcile file inventories stored at Iron Mountain with internal records.
• Process incoming mail and shipments, verifying contents against manifests and maintaining accurate logs.
• Manage undeliverable addresses in accordance with contractual guidelines.
• Prepare outbound documents for distribution, including document assembly and envelope preparation.
• Achieve established performance metrics for productivity and accuracy.
• This position will have KPI metrics based on the number of tasks completed as well as the ability to maintain an acceptable error rate.
• Perform other related duties as assigned.

Essential Knowledge, Skills, and Abilities

• Strong communication skills, both verbal and written, with the ability to interact effectively across all levels of the organization.
• Ability to work in a fast-paced, metrics driven environment.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Adaptability and flexibility to respond to changing business needs and priorities.
• Commitment to continuous learning and professional development.
• Commitment and ability to cultivate a diverse and inclusive work environment.

Education

• High School diploma or equivalent

Experience

• No previous experience required.

Working Conditions

This position is based in a traditional office environment. Employees are expected to work on-site during standard business hours and maintain a professional demeanor in a collaborative setting. Work is performed in a climate-controlled office with standard lighting and noise levels. Regular attendance and punctuality are essential to meet business needs and team collaboration. Occasional overtime, weekend shifts, or holiday work may be required based on operational needs. Employees must comply with company policies regarding data security, time tracking, and collaboration tools across all work environments.

Occasional overtime, weekend shifts, or holiday work may be required based on operational needs.

Regular attendance and punctuality are essential to meet business needs and team collaboration. Employees must comply with company policies regarding data security, time tracking, and collaboration tools across all work environments.

Physical Demands and Activities

While performing the duties of this job, the employee is frequently required to communicate. The employee is regularly required to stand, walk, sit, and constantly operate a computer and other office equipment using hands and fingers for fine manipulation, including keyboarding and mouse use. The employee must occasionally lift, carry, push, pull, or otherwise move objects, such as files and small parcels and/or move boxes weighing up to 30 pounds. Prolonged periods of sitting or standing may be required depending on the nature of the work.  Specific vision abilities required by this job include close vision, distance vision, and the ability to observe objects at close range in presence of glare or bright lighting (e.g. computer screen).

Job Assignment Flexibility

Employees may be required to transfer to other departments, locations, or roles within the organization based on business needs, employee development goals, or operational priorities. These transfers may be temporary or permanent and are intended to support organizational agility, career growth, and optimal resource utilization. Flexibility and adaptability are essential, and reasonable notice will be provided when such changes occur.

Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Please note that all job descriptions are not intended to be all-inclusive.  This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job.  Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!