Job Title

Job Description Summary

Job Description

About the role:

• Infrastructure Monitoring: Support 24x7 monitoring of data center infrastructure and respond promptly to alerts and incidents.
• Break-Fix Support: Assist with break-fix maintenance across server, networking, and storage infrastructure.
• Installation and Testing: Help install, configure, and test hardware and software to support operational and business needs.
• Troubleshooting: Troubleshoot and resolve hardware, connectivity, and network-related issues in a timely manner.
• Preventive Maintenance: Support preventive inspections and routine maintenance activities to reduce downtime and operational risk.
• Operational Support: Assist with day-to-day data center operations while ensuring alignment with business and compliance requirements.
• SOP and MOP Compliance: Follow Standard Operating Procedures and Methods of Procedure to ensure safe, consistent, and compliant execution of work.
• Asset and Inventory Management: Maintain accurate asset and inventory records to support audits, reporting, and capacity planning.
• Performance Monitoring: Help monitor data center performance metrics and support corrective actions where needed.
• Project Support: Assist with small-to-large scale projects, including migrations, expansions, and operational improvement initiatives.
• Team Support: Carry out requests from the plant supervisor and office engineer, while supporting plant operators with site monitoring and maintenance activities.

About You:

• Fresh diploma graduate with 0–1 years of experience in IT infrastructure, technical operations, or a related field.
• Internship experience in data center operations, IT support, or infrastructure environments is preferred.
• Basic knowledge of data center infrastructure, including servers, networking, and storage.
• Strong troubleshooting, problem-solving, and decision-making skills, especially in time-sensitive situations.
• Effective communication and collaboration skills when working with stakeholders across functions and levels.
• Able to work independently, take ownership of tasks, and follow through on responsibilities.
• Flexible to support 24x7 operations, including weekends, public holidays, and on-call requirements.
• Strong organizational skills, attention to detail, and commitment to accurate documentation.
• Physically capable of handling hardware equipment up to 50 lbs.
• Demonstrates leadership potential, with the ability to support mentoring, training, and team capability building.
• Committed to continuous improvement and open to learning new technologies and industry practices.