About this Customer Support Specialist role at Pushpress
Pushpress · Remote · USA
About PushPress
PushPress is the AI-powered gym management platform built for boutique fitness.
We are transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. Trusted by more than 5,000 gyms and 500,000 members, PushPress processes ~$1B annually.
We're a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, and we're going all-in on AI. Our AI Assistant, AI Member Intel, and AI-powered reporting tools are already changing how gym owners and coaches operate. We believe AI should make the human side of fitness better, not replace it.
By embedding intelligence directly into the product, we enable boutique fitness owners to make faster decisions, unlock new revenue streams, and collaborate across a connected network. As more gyms join the platform, data compounds, intelligence strengthens, and the value of the ecosystem increases for every owner
We are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs. If you are ready to help reshape an industry, let's talk!
The Role
We're looking for a Customer Support Specialist to be the first line of the PushPress customer experience.
You are the person gym owners reach when something breaks, something is confusing, or something isn't working the way they expected. The job is straightforward to describe and hard to do well: respond fast, solve accurately, and leave every interaction better than you found it.
This role sits inside the Core support queue in Intercom. You'll triage conversations, resolve what you can, escalate cleanly what you can't, and stay current on product changes so your answers reflect what's actually true today.
We're prioritizing applicants in Pacific Time (no WA, CA, NY, or international).
What You'll Do
Queue Ownership
Quality and Knowledge
Team Collaboration
What We're Looking For
Nice to Have
Benefits & Perks
PushPress is dedicated to fostering an inclusive and dynamic workplace. We’re all about leveling up, and that means we don’t tolerate any form of discrimination or harassment. We’re committed to provide equal opportunities, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic.
At PushPress, we’re dedicated to helping both our technology and our team reach peak performance. Whether it’s with your proactive approach, eye for detail, or drive to make a meaningful impact, we’d love to hear from you. At PushPress, we’re all about pushing boundaries and achieving new personal bests—come join us and be part of our fitness-tech journey!
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