Jobs Companies ZEISS Customer Support Engineer (f/m/d)

About this Customer Support Engineer (f/m/d) role at ZEISS

ZEISS · Onsite · Jena

ZEISS Semiconductor Manufacturing Technology​

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Enabler for smaller, more powerful, and more energy-efficient microchips​

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Working for tomorrow today. ​

Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.

Your role:

  • Collaborate on installations and upgrades of customer systems in cooperation with local service technicians

  • Lead (on-site and remote) local service staff in troubleshooting or installing customer systems

  • Prepare systems for customer acceptance

  • Assist with troubleshooting of systems at customer sites

  • Repair and restore faulty systems at customer sites

  • Support the creation and maintenance of service documentation

  • Contribute to the development of spare-parts concepts (definition of spare parts and spare-parts demand)

  • Deliver initial and ongoing technical training for Carl Zeiss SMT GmbH (SMS) service technicians; course language: English

  • Communicate identified equipment weaknesses to Development and Manufacturing

  • Provide service requirements to R&D for new and ongoing developments

  • Support global service technicians through 2nd level tech support and hotline support

  • Assist in the preparation of repair quotes

Your profile:

  • Successfully completed university studies as a physicist or engineer in the fields of electrical engineering, optics, laser technology, precision mechanics, or a technician with several years of relevant professional experience

  • Willingness to travel worldwide (50%)

  • Preferably field service experience in optical or electron-optical areas

  • High level of communication, teamwork, assertiveness, and sense of responsibility

  • Confident in dealing with customers

  • Goal-oriented, structured, and independent work style

  • Fluent in English, both spoken and written

  • Open to other cultural circles

Your ZEISS Recruiting Team:

Adrian Kahl
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About ZEISS

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEI

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