Customer Service Rep – Behavioral Health – Evernorth Workplace Care

Evernorth Workplace Care offers health care delivery services along with population health and health coaching solutions.  Our mission is to deliver proactive, personalized, and holistic patient care and coaching by acting on health data and insights to improve the overall health and wellness of our clients’ employees, and those they care about most, by providing access to high quality, affordable services where they work and live.

Evernorth Workplace Care - Personalized Care Where You Are

The experienced Customer Service Rep provides critical service to key business associates, providing the utmost customer-focused assistance, and is a vital partner on our team. This position will be responsible for Scheduling, registration paperwork, phone and email correspondence with patients, as well as additional tasks to support the Behavioral Health Program.

Responsibilities:

• Telephonic appointment scheduling and outreach calls in support of the EWC Behavioral Health program.

• Oversight of email inboxes for Behavioral health locations

• Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity.

• Scheduling patient appointments

• Registration paperwork through mychart

• Using Electronic Health Record - Epic – monitor for self-scheduled appts; confirm completion of registration / insurance

• Answer calls / Outbound Confirmation and No-Show calls

• Outreach to patients if clinician is out to reschedule appts

• Email correspondence with patients – sending collateral following presentations

• Additional tasks as needed to support the Behavioral health program

Qualifications for this role are:

• At least a High School Diploma or equivalent required.

• Strong oral and written communication skills.

• Being able to sit or work in a dedicated workspace for entire work shift.

• Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously.

• Evernorth systems, MS Outlook and Epic EMR knowledge a plus.

• Experience with Epic and MyChart is preferred

• At least 1 or more years of Medical Office experience.

• Demonstrated strong communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.

• Ability to succeed within a team environment.

• Professional interaction with customers, internal & external

• Compliance with HIPAA regulations and Evernorth Workplace Care guidelines.

Bonus Points for:

• Passionate about going above and beyond

• Independent worker and self-starter

• Customer-centric Focus

• Dynamic personality

This position is based in a dedicated home office in the contiguous United States.

The hours for this role are Monday – Friday TBD (covering all US time zones)

We offer benefit eligibility from the first day of employment, Paid Time Off, Short and Long-Term Disability, Life Insurance, 401k with company match, Continuing Education, Career Development and a variety of other perks.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.