About this Customer Service Representative role at Veritiv
Veritiv · Hybrid · OPS - Landsberg Chicago IL
HYBRID ROLE BASED OUT OF OUR LOCKPORT OFFICE
● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
● Provide internal support to Outside Sales Representatives and assist with sales initiatives.
● Collaborate with internal departments and other divisions to resolve customer issues efficiently.
● Review customer purchase orders and contracts to ensure accuracy and compliance.
● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
● Process order modifications and communicate changes to ensure customer satisfaction.
Job Purpose:
Our Customer Service Representative will be responsible for providing outstanding high-touch service to our customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.Job Responsibilities:
● Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
● Provide internal support to Outside Sales Representatives and assist with sales initiatives.
● Collaborate with internal departments and other divisions to resolve customer issues efficiently.
● Review customer purchase orders and contracts to ensure accuracy and compliance.
● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
● Process order modifications and communicate changes to ensure customer satisfaction.
Additional Responsibilities & Qualifications:
● Proven experience handling complex orders under tight deadlines.
● SAP Experience.
● Salary: $53,100 - $56,000 annually
Work Experience:
● 1-3 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● Proficient with Microsoft Office Suite.Education:
● High School Diploma/GEDWhat We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
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