About this Customer Service Representative role at Stoneridge
Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.
JOB SUMMARY:
Coordinates customer contacts received by telephone, in writing, and in person. Initiates continual improvement within IAFT 16949 and follows environmental requirements within ISO 14001, comply with the requirements of BASC-CTPAT. To fulfill the roles and responsibilities related to the protection of the environment
PRINCIPAL RESPONSIBILITIES:- Receives and responds to customer inquiries and complaints relating to production shipments.
- Responsible for guiding compliant resolution in accordance with company guidelines.
- Liaison between customer and factory-order entry pertaining to new orders, current production, and prototypes.
- Responsible for checking Customer websites for requirements, performance, etc.
- Attends daily shipping meeting.
- Reports out-of-line conditions affecting on-time shipments, and communicates with the customer.
- All order entries pertaining to orders for production, prototypes, and returns, monitors order in direct shipments to customers.
- Calculates and prepares management charts for “on-time shipments” and “customer on-time deliveries”
- Coordinates with Program/Commercial Managers and IT personnel to resolve EDI errors. Generate EDI Error reports (if applicable)
- Generate "Exception Report" to communicate and coordinate finished goods shipments with warehouse personnel to meet “special” customer demands.
- Attend regularly scheduled "Customer Complaints Meeting" to streamline current work processes.
- Responsible for entering customer related terms (such as freight terms, pricing) into Future3.
- Giving out FFR numbers, calculating and reviewing FFR claims.
- Forecasts customer demand
- Authorize company induced outbound freight
Bachelor’s of Science Degree in Business, Marketing or related field
EXPERIENCE:Minimum of five year’s experience in customer service area in transportation type manufacturing setting.
KNOWLEDGE:- Good communication skills both oral and written.
- Communication
- Analytical Skills
- Decision Making
- Teamwork
- Leadership
- Work under pressure
- APICS certification
- Microsoft Office
