About this Customer Service Representative role at Gordon Food Service
Join one of the BEST teams in the Industry
At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.
We are seeking individuals:
- Who are customer centric
- Who are able to deliver on their commitments
- Who value individual excellence and collective performance
- Who care and give back - sustainable agriculture, the environment, corporate citizenship
- Who go above and beyond to provide options for our customers
- Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience
For more than 30 years, Fresh Start Foods has proudly delivered a full range of fresh produce solutions to customers across Canada. As a valued member of the Gordon Food Service (GFS) family of companies, we are honored to be recognized by Forbes as one of Canada’s Best Employers in 2026.
Fresh Start Foods is hiring a Full-Time Customer Service Representative to join our team in Milton.
Position: Permanent, Full-Time
Schedule: Monday to Friday, business hours.
Location: Milton, ON
Salary: 40k to 50k
Description of Role:
Reporting to the Customer Service Manager the position of Customer Service Representative has overall responsibility for leadership of all sales related activities within their assigned duties. Along with the rest of the members of the Sales team, is responsible for the overall delivery of Customer quality and service experiences.
Key Responsibilities/What You Will Do
Taking all customer orders by phone, email or fax
Data entry, including order processing and other daily procedures
Associated paperwork for all orders
Managing all customer inquiries and providing prompt responses
Managing a multi line phone system
Other customer service duties as assigned
Required Qualifications/Skills
Excellent communication skills, both verbal and written
Ability to multi-task and work in a fast paced environment
Strong data entry skills
Strong computer skills – working knowledge of Microsoft Office and Google Docs
Customer service experience
Strong organizational and time management skills
Ability to work in a team environment
High level of detail and accuracy while working under specific deadlines
Fresh Start Foods offers a range of benefits, including:
Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
Registered Retirement Savings Plan (RRSP) Matching Program
Annual Profit Sharing Bonus
Weekly paychecks
Employee Family Assistance Program
Opportunities for career advancement
Employee Recognition Programs
Training opportunities
Annual Safety Boot Allowance Program
Full-time hours
A team-oriented work environment
This Job is for an Existing Vacancy
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to:
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Use the words “Accommodation Request” in your subject line.
