About this Customer Service Agent role at Beneva
Official Internal Job Title:
Customer Service AgentStatus:
Temporary (Fixed Term)Job Description:
SUMMARY
Reporting to the Assistant Director – Client Services, this 6 month temporary position will support clients in the follow-up of current files and actively participates in the smooth running of operations with a view to making contractual amendments as soon as possible.
Vacancy: 1 Temporary
Salary Range: $53,590-$66987 This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.
Responsibilities:
Receive customer inquiries (by phone or email), analyze the nature of requests and provide appropriate information
Communicate with internal stakeholders (claims analysts, contract administration advisor) to find optimal solutions to the issues raised
Analyze and approve/deny requests for extensions of deadlines, reimbursement of expenses or other exceptions in accordance with established standards
Follow up on incomplete files with clients and advisors
Suggest new work methods to improve the efficiency of operations (productivity, quality and service times) as well as the customer experience
Actively participate in the smooth running of operations to meet service deadlines
Qualifications:
Diploma/Certificate in administration or other related discipline
2 to 3 years of relevant experience in customer service
LOMA 280, LOMA 290 and LOMA 301 or ALMI title (an asset)
Bilingualism (English and French) an asset
Knowledge of life, universal life and accident and sickness insurance products (an asset)
Skills:
Communication skills, high customer focus
Strong teamwork and problem-solving skills
Versatility, organizational skills, initiative and analytical thinking
Speed of execution and ability to manage multiple priorities
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Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.
Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.
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