Jobs Companies Getmidas Customer Intelligence Manager

About this Customer Intelligence Manager role at Getmidas

Getmidas · Hybrid · İstanbul, Turkey
At Midas, we are working on real-life engineering challenges to transform the world of finance.
We’ve transformed investing in Turkey by delivering a seamless experience for everyday investors. Today, 4 million users invest with Midas. Backed by an $80M Series B, the largest fintech investment ever in Turkey, we are scaling faster than ever.
As a Customer Intelligence Manager, you’ll optimize end-to-end user journeys, ensuring consistent and high-quality experiences across all touchpoints. You’ll turn user feedback into actionable insights, drive improvement initiatives, and work closely with cross-functional teams to align products and services with user expectations.

What You'll Do

  • Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.
  • Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.
  • Collaborate with cross-functional teams to align product and service delivery with user expectations.
  • Develop and monitor KPIs to measure the impact of experience enhancements and track progress.
  • Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.
  • What You'll Bring

  • Proven experience in customer experience, customer support, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.
  • Strong analytical skills with the ability to translate data into actionable strategies.
  • Exceptional communication and collaboration skills to work across diverse teams.
  • Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.
  • An user-focused mindset with creative problem-solving skills.
  • Ready to apply to Getmidas?
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