About this Customer Data Governance Analyst role at AVEVA
AVEVA is creating software trusted by over 90% of leading industrial companies.
Job Title: Customer Data Governance Analyst
Location: Bangalore
Employment Type: Full-time, regular, hybrid work arrangement
The job
We are looking for a detail-oriented Customer Data Governance Analyst to join our Customer Data Governance team. This role is responsible for ensuring the accuracy, consistency, and integrity of customer master data across enterprise systems. The successful candidate will have experience managing customer and contact data, maintaining account hierarchies, supporting account consolidation activities, and applying data governance standards to create and maintain trusted golden records. You will partner with Sales, Operations, and Technology teams to drive data quality and support business growth through reliable customer data.
Key responsibilities
- Create, maintain, and govern customer and contact master data in Salesforce and related business systems.
- Manage and maintain account hierarchies to ensure accurate customer relationships and organizational structures.
- Perform account consolidation, contact merge, and customer record maintenance activities in line with governance standards.
- Execute match and merge processes to eliminate duplicate records and establish trusted golden records.
- Conduct data quality reviews, audits, and remediation activities to improve data accuracy, completeness, and consistency.
- Collaborate with Sales, Operations, and other business stakeholders to resolve customer data issues and support business requirements
Essential requirements
- Bachelor's degree in Business, Information Systems, Data Management, or a related discipline.
- Experience in Customer Master Data Management, Data Governance, or Business Operations.
- Hands-on experience with Salesforce and customer data management processes.
- Strong understanding of account hierarchy management, account consolidation, contact merging, and duplicate prevention methodologies.
- Experience with match and merge processes and maintaining golden records within a master data management environment.
- Strong analytical, problem-solving, and stakeholder management skills with excellent attention to detail.
Desired skills
- Experience with Informatica MDM, Informatica Data Quality, or similar master data management tools.
- Understanding of data governance frameworks, data stewardship practices, and data quality controls.
- Ability to analyze data quality trends and identify opportunities for process improvement.
- Strong collaboration and communication skills, demonstrating AVEVA values of Impact, Aspiration, Curiosity, and Trust.
- Proficiency in Microsoft Excel and reporting tools for data analysis and governance reporting.
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
India Benefits include:
Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
