About this Customer Care Representative role at TBK Bank
Join TBK Bank!
At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Job Title: Customer Service Representative – Call Center
Role Summary:
Do you enjoy helping people and solving problems in a fast-paced environment? TBK Bank is looking for a friendly and motivated Call Center Agent to join our team. In this role, you'll be the voice of TBK Bank—assisting customers by phone and email, answering questions, and providing top-notch support for their banking needs.
A Day in the Life:
Your day will be filled with customer interactions—responding to incoming calls and emails, helping customers with everything from opening accounts to understanding our products and services. You’ll work alongside a supportive team that values great service and clear communication. Saturday shifts are part of the schedule, but we keep it short and focused (just a few hours in the morning!).
What You’ll Be Doing:
Answer incoming calls and emails with professionalism and empathy
Listen carefully to customer concerns and provide helpful solutions
Support customers with account opening and banking inquiries
Promote TBK Bank products and services when appropriate
Keep management informed of any unusual or recurring issues
Ensure compliance with all bank policies and regulatory requirements
Suggest ways to improve service and processes
Prepare and maintain accurate customer records
Participate in ongoing training and development
Work Saturday hours as scheduled (9AM–1PM CST or 8AM–12PM MTN)
What Makes You a Great Fit:
High school diploma or equivalent
1–2 years of call center experience preferred
Banking experience is a plus, but not required
Strong communication and active listening skills
Comfortable working on the phone for extended periods
Positive attitude and a team-first mindset
Ability to stay calm under pressure and manage multiple tasks
Basic computer skills and ability to learn new systems quickly
Apply now and take the next step in your career. We’re excited to meet you!
Compensation Range
Hourly: $17.36 - $23.80We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
