Policy Expert – Compliance Leader (General)

🚀Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done.

Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆

What you’ll be doing:

As a Compliance Leader (General), you will play a central role in shaping and delivering the Compliance Framework, working in close partnership with the Group Head of Compliance and acting as a key bridge between the Compliance team and the wider business.

This is a broad, high-impact role requiring both technical expertise and strong leadership capability. You will be responsible for driving regulatory change, supporting the business in embedding compliance into day-to-day operations, and ensuring that risks identified through monitoring and oversight are effectively resolved.

You will operate as the most senior member of the Compliance team below the Group Head of Compliance, providing continuity of leadership, supporting team management, and stepping into senior forums as required.

This role offers significant exposure to senior stakeholders and the opportunity to actively shape the evolution of the second-line compliance function.

The primary responsibilities of this role include (but not limited to): 

Regulatory Advice & Business Partnering

• Provide pragmatic, proportionate compliance advice to senior stakeholders
• Embed a “compliant by design” approach across products, pricing, and customer journeys
• Support decision-making by balancing regulatory requirements with commercial objectives
• Act as a trusted advisor across key business areas
• Partner with compliance leadership to ensure you, and your team, remain abreast of ongoing regulatory developments.
• Support the business in preparing for and responding to regulatory engagement and audits.

Project & Change Delivery

• Lead delivery of key regulatory initiatives, including: - Vulnerable customer frameworks
  • Consumer Duty embedding and outcomes monitoring
  • Pricing / fair value enhancements
  • Ensure that regulatory change is effectively embedded and sustained, not just implemented

Oversight & Issue Resolution

Work closely with Monitoring and our third-party claims providers to ensure issues identified are: 

• Own and oversee the Compliance Monitoring Programme, setting the monitoring plan, priorities and quality standards for the team member delivering it, and ensuring outputs give the business robust assurance
• Understood
• Prioritised
• Effectively remediated
• Provide challenge to the business where progress is insufficient
• Ensure clear accountability for actions and outcomes

Data Protection Oversight

• Line Manage Data Protection SME
• Support alignment between compliance and data protection activities ensuring the DPO is sighted on all relevant activity
• Ensure visibility and appropriate escalation of data protection risks

Regulatory Engagement & Governance

• Support regulatory interactions, audits and reviews
• Contribute to Governance forums and senior reporting
• Support horizon scanning and carry out regulatory impact assessments where required

Who are you: 

You are an experienced compliance professional with strong generalist knowledge and the ability to operate at both a strategic and hands on level.

You are comfortable working in a fast-paced, evolving environment and enjoy partnering with the business to deliver practical solutions.  You bring confidence, pragmatism and leadership – alongside a clear focus to deliver good customer outcomes.

The core attributes we would value in this role are: 

• Strong experience within a compliance role in general insurance
• Broad understanding of FCA regulation and conduct risk
• Experience delivering regulatory change and business transformation
• Ability to engage, influence, and challenge senior stakeholders
• Strong commercial awareness and pragmatic mindset
• Experience developing or managing people
• Ability to operate with autonomy and support senior leadership
• Professional qualification (ICA / CISI or equivalent)

Desirable 

• Experience with Consumer Duty implementation
• AI implementation and uses

Benefits:

  This role will be based in our London office in a 50/50 Hybrid mode.

  We match your pension contributions up to 7%

  Private medical & Dental cover

  Learning budget of £1,000 a year + Study leave (with encouragement to use it)

  Enhanced maternity & paternity 

  Travel season ticket loan

  Access to a wide selection of London O2 events and use of a Private Lounge

  Employee Wellbeing Programme

What We Stand for and Next Steps

 “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are  dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:  

Glassdoor | Trust Pilot