About this Collections Specialist role at Clarivate
Job Responsibilities:
Actively engage in the collection of overdue debt using various communication methods like phone, email, and official correspondence.
Analyze client accounts to identify discrepancies and work towards prompt resolution of payment issues.
Identify root causes of late payment, short-payment, or non-payment and develop a plan to resolve.
Perform in-depth research into payments and prepare account reconciliations to ensure data accuracy.
Maintain performance metrics and create detailed reports to track collection efforts and outcomes.
Collaborate with internal stakeholders to facilitate smooth resolution of customer disputes.
Provide recommendations for improving collection strategies and reducing aged debts.
Stay updated with industry best practices in debt recovery and ensure compliance with legal standards.
Minimum Qualifications:
2 Years of higher education or equivalent experience
Job Category Summary:
Manages the Accounts Receivable portfolio including overdue invoices, and ensures the organization maintains healthy cash flow. Proactively communicates with clients, resolving payment issues and identifying root cause issues, collaborating with internal teams to handle disputes efficiently. Optimizes the collection process, improving payment timelines, and driving customer satisfaction. Responsible for overseeing strategic initiatives that align with the organization's financial objectives.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
