About this Collections Call Center Representative role at Glsllc
Glsllc · Onsite · Greenville, South Carolina
Quick Facts
Compensation: $17.25/hr plus monthly performance bonuses
Onsite: Greenville, SC
Schedule: Fixed 40 hours/week - Regular, predictable attendance required
- No Sundays
- One night shift per week (12:00PM - 8:00PM)
- Every 4th rotating Friday (9:00AM - 7:00PM)
- Every 4th rotating Saturday (8:00AM -12:00PM)
- During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)
Who We're Looking For
We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment.You may be a great fit if you:
- Have collections, auto finance, banking, lending, call center, or customer service experience
- Are comfortable discussing payment obligations and negotiating resolutions
- Can remain professional when handling challenging customer conversations
- Ask thoughtful questions and actively listen to understand customer situation
- Are organized, detail-oriented, and able to manage multiple priorities
- Are motivated by goals, performance metrics, and bonus opportunities
What You'll Do
What You'll Bring
High school diploma or equivalent
Strong communication and customer service skills
Ability to manage conflict and build rapport with customers
Strong attention to detail and organizational skills
Proficiency with computers and the ability to learn new systems quickly
Previous collections or auto finance experience preferred
Work Environment
Benefits and Perks
About GLS
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
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