Job Family:

Travel Required:

Clearance Required:

What You Will Do:

The Cloud DevOps / Credential Management Engineer serves as a subject‑matter expert in credential management systems with a primary focus on Intercede MyID, PKI, and associated identity and access management technologies. This role provides advanced engineering, troubleshooting, and cloud‑support services while collaborating with development, security, and infrastructure teams to design and maintain secure, scalable, automated solutions. The Cloud DevOps / Credential Management Engineer works independently or as part of a cross‑functional team to support mission‑critical environments.

• Work independently or as a member of a delivery team to provide infrastructure, engineering, and operational support for Cloud-hosted applications delivered through client Cloud Services.
• Support environments operating on Amazon Web Services (AWS) and/or Microsoft Azure.
• Use Terraform and/or Ansible to manage, configure, and automate cloud systems across Microsoft Windows and Linux environments.
• Collaborate closely with application development teams to design, develop, and maintain CI/CD automation workflows across all services and applications.
• Automate provisioning and setup of new application environments for testing, staging, and production.
• Design and implement application build packaging and deployment automation using industry best practices and tooling.
• Implement performance monitoring systems, establish baselines, and configure proactive alerting to support incident management and operational stability.
• Troubleshoot production and infrastructure issues, leveraging appropriate resources to drive timely resolution and minimize user impact.
• Continuously improve processes, automation, and system designs to enhance system reliability, maintainability, and security.
• Ensure and reinforce application of best‑practice security principles across systems.
• Identify recurring technical issues and perform root‑cause analysis to deliver durable remediation.
• Provide system‑level support for credential management solutions including Intercede MyID, HID credentialing technologies, and PKI systems.
• Perform advanced troubleshooting and configuration of drivers, middleware, smart cards, authentication devices, and related software components.
• Support and maintain Windows Server environments and perform database administration tasks related to Intercede and credentialing systems.
What You Will Need:

• Minimum of FIVE (5) years of relevant IT or engineering experience, including at least 1–2 years of cloud support experience.
• Hands-on experience working with credential management systems including Intercede MyID, HID solutions, PKI infrastructures, and certificate lifecycle management platforms.
• Proven experience troubleshooting drivers, middleware, credentialing software, and authentication technologies.
• Experience supporting and engineering Windows environments, as well as performing DBA responsibilities for Intercede or similar systems.
• BA/BS in Computer Science, Information Systems, Business, or related field.
• A Master’s degree may substitute for four years of experience.
• Ability to obtain and maintain a Federal or DoD Public Trust clearance; candidates must receive adjudication prior to onboarding.
• Candidates with an active Public Trust or Suitability determination are preferred.


What Would Be Nice To Have:

• A Master’s degree may substitute for four years of experience.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.