Job Description:

The Clinical Informatics Specialist will partner with hospital leadership and clinical teams to analyze, design, and optimize EHR clinical workflows that improve operational performance and patient care delivery. This role involves working directly with senior-level clients to solve complex hospital operational problems, with a focus on laboratory and radiology workflows. This position serves as a bridge between clinical operations and technology, translating clinical needs into actionable IT solutions. This role also supports the Healthcare IT team with system optimization, training, and cross-functional collaboration.

Key Responsibilities:

• Serve as a trusted advisor to C-suite executives, medical directors, department heads, and clinical operations leaders at hospital client sites, leading discovery sessions and recommending technology-enabled solutions.
• Analyze current-state clinical workflows across the hospital with a focus on EHR-driven processes, identifying inefficiencies, gaps, and risks, and designing optimized future-state workflows.
• Work within major EHR platforms (e.g., Epic, Cerner/Oracle Health, Meditech, athenahealth) to evaluate, recommend, and support workflow configurations in collaboration with EHR analysts and technical teams.
• Serve as the subject matter expert for laboratory (LIS) and radiology (RIS/PACS) information systems and their integration with the EHR, advising on order entry, result reporting, imaging workflow, and diagnostic turnaround time improvement.
• Diagnose root causes of hospital operational issues—including throughput bottlenecks, reporting gaps, and communication breakdowns between departments—and design technology-informed solutions.
• Act as the liaison between clinical stakeholders, IT engineering, MSP service delivery teams, and third-party vendors, ensuring alignment on project scope, timelines, and deliverables.
• Produce high-quality deliverables including workflow diagrams, gap analyses, business cases, presentation decks, and project roadmaps for client leadership.
• Support client organizations through change management by developing training materials, conducting workflow walkthroughs, and facilitating user adoption of new or optimized systems.
• Stay current on healthcare IT trends, regulatory changes and emerging technologies, contributing to internal knowledge bases and mentoring junior team members.
• Supporting, configuring, upgrading, maintaining, and implementing new and existing clinical applications and workflows.
• Interface with client senior leadership to present findings, recommendations, and project updates.

Qualifications:

• Master's degree in Healthcare Administration, Health Informatics, Information Systems, or a related field preferred.
• 5+ years of experience in healthcare IT, clinical informatics, hospital operations, or a related role.
• Demonstrated clinical knowledge sufficient to credibly engage with physicians and clinical leaders, gained through direct hospital experience, clinical operations roles, or health informatics practice.
• Deep experience with EHR clinical workflows (Epic, Cerner/Oracle Health, or comparable platform).
• Proven track record of working with senior-level stakeholders (VP, CMO, CIO, department directors) to solve operational problems.
• Strong understanding of hospital operations, including revenue cycle, patient flow, order management, clinical documentation, and care coordination.
• Excellent communication, presentation, and facilitation skills with the ability to translate complex technical and clinical concepts for diverse audiences.
• Proficiency in Microsoft Office suite of tools and expertise with Excel.
• Ability to work collaboratively in a multidisciplinary healthcare environment.

Preferred Skills:

• Lab and/or Radiology domain expertise—experience with LIS, RIS, PACS, and the clinical workflows surrounding diagnostic testing and imaging.
• Knowledge of healthcare interoperability standards such as HL7, FHIR, DICOM, and IHE profiles.
• Familiarity with multiple electronic health records (EHRs) and healthcare data standards.
• Experience in an MSP or consulting environment, managing multiple client engagements simultaneously.
• Knowledge of healthcare reimbursement models and regulatory compliance (HIPAA, Meaningful Use/Promoting Interoperability CMS Conditions of Participation).
• Familiarity with data visualization tools (e.g., Tableau, Power BI) and SQL.

Job Requirements:

• A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week:
• Reactive - Normal Business hours from 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Proactive - Schedule will be finalized after the training period, with shifts outside the regular business hours.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $12.00/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

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