Client Services Manager (CSM) – Assistive Care

Location: Green Valley, Arizona
Employment Type: Full tim

Join BAYADA and make a meaningful difference

BAYADA is seeking a relationship-focused and highly organized Client Services Manager (CSM) to join our Green Valley Adult office in Arizona. In this role, you will help clients and families access dependable in-home support while partnering closely with caregivers, referral partners, payors, and office leaders.

The successful candidate will bring sound judgment, strong follow-through, clear communication, and the energy to thrive in a collaborative, fast-moving office environment.

This is an in-office position based in Green Valley. Candidates should be prepared for consistent onsite work and able to make a reliable commute to the office.

What you’ll do

• Build trusting relationships with clients, families, caregivers, referral sources, payors, and community partners.

• Serve as a responsive point of contact for questions, service needs, concerns, and follow-up.

• Coordinate referrals and ensure accurate, timely entry of client and payor information.

• Manage schedules and staffing assignments to support continuity, reliability, and quality of service.

• Monitor client authorizations, state-funded hours, service changes, and reauthorization needs.

• Partner with the state programs authorization team and office leadership to support services from referral through discharge.

• Communicate clearly and professionally with clients, families, caregivers, and internal partners through phone, email, and other approved tools.

• Review documentation, records, payroll information, and other operational details for accuracy and completeness.

• Help resolve scheduling, service delivery, authorization, and caregiver concerns with urgency and empathy.

• Collaborate with the Office Director and clinical or operational partners to support a positive client and caregiver experience.

• Use reports, systems, and performance information to prioritize work, identify issues, and improve service delivery.

• Contribute to a welcoming, accountable office culture grounded in BAYADA’s values of compassion, excellence, and reliability.

What we’re looking for

• A genuine commitment to helping people live safely and independently at home.

• Strong interpersonal skills and the ability to build rapport quickly with clients, families, caregivers, and colleagues.

• Clear, polished written and verbal communication skills.

• Strong organization, attention to detail, and follow-through across multiple priorities.

• The ability to learn systems and processes quickly and apply training accurately.

• Resourcefulness, sound judgment, and a positive, solutions-oriented approach.

• Comfort working in a fast-paced, team-based office where priorities can change.

• The ability to receive feedback, ask questions, and continue building expertise.

• Experience in customer service, retail, restaurant, hospitality, healthcare, staffing, scheduling, human services, or a related field is valued.

• Previous experience in home care, state programs, Medicaid, authorizations, scheduling, payroll, or client services is helpful but not required.

• High school diploma or equivalent required; additional education or relevant experience is a plus.

• Proficiency with standard office technology and the ability to communicate effectively through email and other digital tools.

Why this opportunity stands out

• Make a direct difference in the lives of clients and families in your community.

• Help shape a growing state programs operation in Green Valley.

• Work alongside leaders and teammates who value collaboration, accountability, and thoughtful service.

• Build expertise across client service, operations, payor coordination, scheduling, and team leadership.

• Grow your career with BAYADA, an organization committed to developing its people and delivering care beyond compare.

Benefits for full-time employees

BAYADA offers a comprehensive benefits package that may include:

• Medical, dental, and vision insurance

• Paid vacation, sick time, and holidays

• Employer-paid life insurance

• 401(k) with company match

• Tuition reimbursement and education support

• Employee assistance program

• Direct deposit and additional employee resources

Benefits are subject to eligibility and plan terms.

About BAYADA

For more than 50 years, BAYADA has been guided by a mission to help people have a safe home life with comfort, independence, and dignity. We are committed to compassionate service, professional excellence, and a culture where employees can grow while making a difference every day.

BAYADA is an equal opportunity employer. We value a diverse workforce and are committed to creating an inclusive environment where every employee can bring their full self to work and contribute to the people and communities we serve.

Apply today and bring your care, clarity, and leadership to the Green Valley team.

Compassion. Excellence. Reliability