• Location: Ultimate Performance Dubai
• Reports to: Cluster Manager
• Works closely with: Gym Managers, Personal Trainers and Regional Leadership
• Hours: 40 hours per week
• Salary: up to AED 160,000 annually
• Bonus: available based on performance

Role Purpose

The Client & Relations Manager is responsible for driving sustainable revenue growth across Ultimate Performance Dubai through exceptional sales execution, client acquisition, strategic partnerships and operational excellence. Acting as the commercial lead for the business, the role owns the full sales funnel, from initial enquiry through consultation, conversion, onboarding and retention, while developing local business partnerships that generate high-quality client referrals. Alongside commercial responsibilities, the role supports the day-to-day operation of both facilities, ensuring exceptional client experiences, high operational standards and seamless delivery across the business.

Core Focus

Commercial & Business Development (Approximately 70%)

• Own and optimize the full client acquisition funnel.
• Conduct consultations and convert prospective clients into long-term members.
• Drive consistent lead generation through referrals, renewals, outreach and corporate partnerships.
• Build relationships with local businesses, organizations and strategic partners to generate new business opportunities.
• Maximise client lifetime value through exceptional onboarding, retention and engagement.

Operations & Gym Performance (Approximately 30%)

• Support the day-to-day operational performance of both gym locations.
• Maintain exceptional facility standards and client experience.
• Ensure CRM accuracy, operational compliance and efficient business processes.
• Support Gym Managers with operational priorities that contribute to commercial success.

Key Responsibilities

Sales & Commercial Performance

• Own the entire sales journey from first enquiry through to client conversion and onboarding.
• Deliver high-quality consultations that identify client goals and prescribe the most appropriate Ultimate Performance solution.
• Maintain a structured sales pipeline, ensuring all prospects receive timely and professional follow-up through calls, emails and messaging.
• Re-engage inactive leads and previous enquiries to maximize conversion opportunities.
• Identify opportunities for referrals, renewals and additional services to increase client lifetime value.
• Maintain accurate forecasting and pipeline reporting through CRM.
• Deliver consistent monthly client acquisition aligned with commercial targets.
• Work closely with trainers and Gym Managers to ensure seamless client handovers and outstanding onboarding experiences.
• Manage and provide training and guidance for other members of the team who complete sales consultations to ensure performance targets are met.

Business Development & Partnerships

• Develop and execute a proactive local business development strategy.
• Build relationships with corporate organizations, healthcare professionals, hotels, residential communities and complementary wellness businesses.
• Secure referral partnerships that consistently generate qualified leads.
• Deliver corporate presentations, networking activity and local outreach initiatives.
• Identify opportunities to increase Ultimate Performance's visibility within the local market.
• Maintain and develop existing partnerships to maximize long-term commercial value.

Client Experience & Retention

• Deliver a premium client experience throughout every stage of the customer journey.
• Support retention initiatives that encourage long-term client success.
• Build a strong community culture through events, engagement initiatives and exceptional service.
• Gather client feedback and identify opportunities to continually improve the customer experience.
• Collaborate with trainers to ensure every client receives a consistent Ultimate Performance experience.

Operations & Facility Performance

• Support Gym Managers in maintaining exceptional operational standards across both locations.
• Ensure compliance with company policies, health & safety legislation and operational procedures.
• Support coordination of equipment servicing, maintenance and repair programmes.
• Monitor facility presentation, cleanliness and overall client environment.
• Support security, access control and emergency procedures.
• Maintain operational documentation, SOPs and compliance records.
• Ensure CRM systems, operational files and reporting remain accurate and up to date.

Reporting & Commercial Analysis

• Track and report sales activity, conversion rates, pipeline performance and commercial KPIs.
• Analyze consultation performance and identify opportunities to improve conversion.
• Provide regular business performance updates to the Cluster Manager.
• Monitor partnership effectiveness and return on investment.
• Support budgeting and commercial planning where required.

Key Performance Indicators

Sales Performance

• Consultation volume
• Consultation conversion rate (target 70%+)
• Monthly and quarterly client acquisition
• Sales pipeline management
• Lead response and follow-up compliance
• Client retention and renewals

Business Development

• Minimum three new strategic partnerships per quarter
• Minimum three new client acquisitions generated through B2B partnerships per quarter
• Growth in referral pipeline
• Corporate presentations and networking activity delivered Operations
• Operational compliance across both facilities
• CRM accuracy and reporting standards
• Facility presentation and maintenance
• Client satisfaction and service quality
• Successful delivery of operational priorities

Requirements

• A Bachelors degree is required. Candidates must be able to provide an appropriately attested degree certificate to support the UAE visa process.
• Proven consultative sales ability with a strong track record of achieving conversion targets.
• Strong commercial acumen with the ability to build and manage a high-performing sales pipeline.
• Experience developing B2B partnerships and generating new business opportunities.
• Excellent relationship-building and networking skills.
• Exceptional communication and influencing ability.
• Highly organised with strong attention to detail and follow-through.
• Comfortable analysing commercial performance and using data to improve results.
• Client-first mindset with a passion for delivering exceptional customer experiences.
• Able to balance commercial priorities with operational excellence in a fast-paced environment.
• Self-motivated, proactive and driven by measurable performance.
• An active interest in strength training. Personal Training certificate is not required.

Benefits

• 22 days’ annual leave, increasing after 2 years of service.
• Company funded visa (3 years) and employment labor card.
• Pension scheme to help plan your future.
• Enhanced parental and maternity leave.
• 24/7 mental health support (EAP access).
• 40% discount on UP supplements and partner brands.
• Compassionate leave for life’s difficult moments.
• Leadership development programmes.
• Cutting-edge client training app.