About this Claims Representative role at C.H. Robinson
C.H. Robinson is seeking a detail-oriented Claims Representative to join our team. In this role, you will oversee and help resolve cargo claims, partnering with customers, carriers, insurance providers, and internal teams to drive timely, effective resolutions. You will act as a key liaison across our network, managing claims from intake through settlement while delivering exceptional customer service and proactive communication. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy building strong relationships, we’d love to hear from you.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents
Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement
Monitors and responds professionally with a customer service mindset to email and voicemail
Resolves daily problems that arise and brings the issues to a resolution
Identifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials
Assists customers in arrangements with carriers to return or salvage goods and schedule inspections, by coordinating and communicating with management, employees and agents
Builds working relationships with customers, carriers, insurance companies and the office network
Maintains excellent task management in order to have proper follow up and resolution on each claim
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High School diploma or GED
Minimum 1-year previous customer service or claims experience
Preferred:
Bachelor’s degree from an accredited college or university
Previous transportation experience
Strong problem solving and decision-making abilities
Quick learner who is successful at multi-tasking
Team player who can also produce independent results
Possesses strong detail orientation
Strong customer service focus
Solutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolio
Values a diverse and inclusive work environment
Disclaimer:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$17.13 - $25.36The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page
