Chargeback Analyst I

Ready to build a career in payment operations while working remotely?

Join a team dedicated to helping cardholders resolve fraud and dispute claims with accuracy, professionalism, and exceptional service. This is an excellent opportunity for detail-oriented professionals who enjoy problem-solving, analyzing information, and making a direct impact on the customer experience. 

Job Details

• Pay: $17.75/hour
• Employment Type: Contract-to-Hire
• Work Hours: Monday through Friday; schedules available between:
• 7:00 AM – 3:30 PM
• 7:30 AM – 4:00 PM
• 8:00 AM – 4:30 PM
• 8:30 AM – 5:00 PM
• Location: Remote (candidates must reside within approved states; California and Hawaii are not eligible)
• Other Important Details: Targeting candidates located in Florida; opportunity for long-term employment based on performance and business needs. 

Job Duties

• Review and research cardholder dispute and fraud claims received from customers, financial institutions, and internal teams.
• Investigate transactions, validate supporting documentation, and establish dispute cases in accordance with regulatory and industry guidelines.
• Process chargebacks and recovery activities within required timelines.
• Manage cases through the full dispute lifecycle, including review of merchant responses and escalation actions when necessary.
• Maintain accurate records, correspondence, and case documentation while ensuring confidentiality and compliance.
• Respond to inbound and outbound inquiries related to dispute cases and provide clear, professional communication to all parties involved.
• Monitor workflow trends and identify opportunities for process improvements.
• Maintain a high level of productivity, accuracy, and attention to detail while working in a fast-paced remote environment.

Job Requirements

• Minimum of one (1) year of customer service experience.
• One (1) year of experience in payments, financial services, banking operations, or card processing preferred.
• General knowledge of payment card networks and dispute resolution processes preferred.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to explain complex information clearly.
• Ability to prioritize work independently and meet deadlines in a remote environment.
• Strong attention to detail and commitment to accuracy.
• Reliable attendance and dependability. 

Why You'll Love This Opportunity

• 100% remote work environment
• Clear path to permanent employment
• Gain experience in fraud prevention, disputes, and payment operations
• Collaborative team culture focused on service excellence
• Opportunity to develop valuable financial services and compliance expertise