About this Central Scheduling Representative role at Silver Cross
Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.
Position Title: Central Scheduling Representative
Position Summary: Schedule outpatient diagnostic testing in a call center setting. Obtain accurate demographic information to start the pre-registration process and maintain accurate patient medical records.
Essential Duties and Responsibilities:
Answer phones and provide excellent customer service to patients and providers.
Read doctor’s orders to accurately schedule patient appointments.
Obtain accurate demographic and insurance information over the phone.
Provides patients with accurate information on test preparation and procedures
Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits
Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct
Required Qualifications:
Education and Training:
High School graduate or equivalent.
Medical terminology preferred but not required.
Ability to provide caring and compassionate service over the phone.
Able to utilize Microsoft Outlook (Office) and Microsoft Teams.
Proficient in typing and utilizing multiple software systems simultaneously.
Central Scheduling, outpatient registration or customer service preferred.
Work Shift Details:
Days - First Shift, Monday - Thursday 9:30am - 6pm. Friday 8:30am - 5pm. No weekends.Department:
CENTRAL SCHEDULINGBenefits for You
At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.
Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:
· Medical, Dental and Vision plans
· Life Insurance
· Flexible Spending Account
· Other voluntary benefit plans
· PTO and Sick time
· 401(k) plan with a match
· Wellness program
· Tuition Reimbursement
Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.
The expected pay for this position is listed below:
$17.29 - $21.62The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.
