Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst within PNC's SRC organization, you will be based in Pittsburgh, PA, Columbus, OH, or Strongsville, OH, Birmingham, AL or Dallas, TX.

• Assist with organizational change management activities for system enhancements, process improvements, and technology initiatives by assessing impacts, identifying risks, and developing strategies that support successful adoption and business readiness.
• Partner with business stakeholders, project teams, and technical resources to gather requirements, understand current-state and future-state processes, and align change initiatives with business objectives and operational needs.
• Develop and execute change management plans, including stakeholder engagement strategies, communication plans, training programs, and adoption metrics to drive user acceptance and maximize business value.
• Facilitate change impact assessments, workflow analysis, and process mapping activities to evaluate organizational impacts and ensure effective transition planning across affected teams and functions.
• Coordinate User Acceptance Testing (UAT) efforts by engaging business users, developing test scenarios, validating business processes, and ensuring solutions meet organizational requirements prior to deployment.
• Create and maintain change management documentation, training materials, process guides, communication artifacts, and knowledge resources to support sustainable adoption and operational continuity.
• Collaborate closely with IT, project managers, developers, and business leaders to manage change requests, assess downstream impacts, support release readiness activities, and ensure successful implementation of system changes.
• Will drive analysis and morning scrum meetings.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in developing functional requirements for business systems; tests, trains and implements applications.
• Translates clients requirements to functional documentation; participates in technical designs and test planning .
• Designs, prototypes, configures, and tests new or enhanced applications .
• Performs customer support processes and activities for the implementation of new or existing applications .
• Monitors the efficiency and effectiveness of application operations and troubleshoots problems, as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Business Requirements, Change Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Process Mapping, Release Management, Software Solutions, User Acceptance Testing (UAT), User Experience (UX) Design

Competencies

Application Testing, Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Problem Management, Requirements Analysis, System Testing, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $52,000.00 – $105,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 07/21/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.