Summary

The Billing Specialist is a key member of the finance shared services team, responsible for processing invoices and ensuring timely and accurate billing to clients or customers. This role focuses on generating invoices, validating billing data, and responding to billing inquiries while working closely with internal teams to ensure alignment with contract terms, pricing agreements, and company policies. Strong attention to detail and proficiency in billing procedures support efficient billing operations and positive client relationships.

Essential Functions

Invoicing and Billing

• Generate and process accurate and timely invoices based on contract terms and billing schedules.

• Verify billing data for completeness, accuracy, and compliance with company policies and guidelines.

• Ensure adherence to billing regulations, customer contracts, and company policies.

Billing Inquiries and Discrepancies

• Respond to billing inquiries from customers, internal teams, and other stakeholders in a prompt and professional manner.

• Investigate and resolve billing discrepancies or disputes, coordinating with relevant departments as needed.

Customer Relations 

• Build and maintain positive relationships with customers, addressing billing-related inquiries courteously and efficiently

• Assist customers in resolving billing issues and facilitating successful payment collection

Process Improvement

• Identify opportunities to streamline billing processes and improve efficiency in invoicing procedures.

• Collaborate with team members to propose and implement process enhancements. 

Documentation and Record Keeping

• Maintain accurate and organized billing records and documentation.

• Record billing-related information in appropriate systems and databases.

Reporting and Analysis

• Prepare billing reports and key performance indicators (KPIs) for management review.

• Provide insights on billing trends and potential improvements.

Skills & Qualifications 

• High school diploma or equivalent. Associate’s degree or relevant certification in accounting or finance is a plus.

• 2+ years of experience in billing, accounts receivable, or a related financial role.

• Strong attention to detail and accuracy in billing operations.

• Proficiency in using billing software and accounting systems.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively with cross-functional teams.

• Familiarity with financial regulations and compliance requirements related to billing