MedCare Pediatric is seeking a Bilingual Patient Scheduler to coordinate pediatric home health therapy visits across Physical Therapy (PT), Occupational Therapy (OT), and Speech Therapy (SLP). This role is essential to ensuring children receive timely, consistent care by matching patients with the appropriate clinicians based on authorization, location, availability, and continuity of care.
The ideal candidate is highly organized, thrives in a fast-paced environment, communicates effectively with families and clinicians, and enjoys solving scheduling challenges while delivering exceptional customer service.
Key Responsibilities:
Schedule new and ongoing pediatric therapy visits based on physician orders, authorizations, and plan of care.
Coordinate schedules for Physical Therapists, Occupational Therapists, Speech-Language Pathologists, and therapy assistants.
Match patients with the most appropriate clinician based on location, availability, clinical needs, and family preferences.
Proactively fill open visits resulting from cancellations, schedule changes, or clinician availability.
Communicate scheduling updates, cancellations, and changes with families and clinicians in a timely and professional manner.
Maintain accurate scheduling information within the Electronic Medical Record (EMR) and scheduling system.
Monitor Electronic Visit Verification (EVV) compliance and assist with resolving scheduling-related issues.
Track upcoming authorization expirations and coordinate with internal teams to help prevent interruptions in patient care.
Support new patient scheduling and help reduce wait times for therapy services.
Collaborate with clinical and administrative teams to maximize therapist productivity and ensure efficient scheduling operations.
Qualifications:
Required
Bilingual in English and Spanish (spoken and written).
High school diploma or equivalent.
At least one year of scheduling, healthcare coordination, medical office, dispatch, or customer service experience.
Excellent organizational, communication, and multitasking skills.
Ability to prioritize and adapt in a fast-paced, high-volume environment.
Proficiency with Microsoft Office and computer applications.
Basic understanding of HIPAA and patient confidentiality.
Preferred
Experience scheduling in home health, pediatric therapy, rehabilitation, or healthcare.
Experience using EMR, scheduling software, or Electronic Visit Verification (EVV) systems.
Knowledge of Medicaid, insurance authorizations, and home health operations.
What Success Looks Like:
Therapy visits scheduled promptly following authorization
Minimal schedule gaps and unfilled visits
Timely communication with families and clinicians
Accurate scheduling, documentation, and EVV compliance
Reduced wait times for new patients
Efficient therapist utilization and positive patient experiences
Why Join MedCare Pediatric?
At MedCare Pediatric, you'll play a vital role in helping children receive the therapy services they need. You'll work alongside a collaborative team dedicated to providing compassionate, high-quality pediatric care while making a meaningful difference for patients and their families every day.
